Veterinary Guest Experience Coordinator

Job description

# Veterinary Guest Experience Coordinator > Fetch Specialty & Emergency Veterinary Centers · Fort Myers, United States · — · Posted 2026-09-04 **Workplace:** on_site **Department:** Guest Services ## Description At Fetch, our Guest Experience team is the first voice our guests hear—and in many cases, the most important one. We are looking for a high-energy, people-first communicator to join our Ft. Myers team as a **Guest Experience Coordinator**. This role is based in our centralized phone team and is ideal for someone who thrives in a fast-paced environment, loves helping people, and can confidently guide conversations during both routine and high-stress situations. This is not a quiet desk job—this is the front door to our hospital experience. ### What You’ll Do - Serve as the primary point of contact by phone for pet owners, referring veterinarians, and internal teams - Manage a high volume of inbound and outbound calls with professionalism, empathy, and efficiency - Help guide guests through next steps—whether that’s an ER visit, specialty appointment, or general questions - Provide clear, confident communication around wait times, services, and expectations - Support scheduling and coordination for specialty services - Triage calls appropriately and ensure urgent cases are escalated quickly Deliver a consistent, warm, and polished guest experience on every interaction ### What We’re Looking For - An outgoing, dynamic personality—you bring energy to every conversation - Strong communication skills with the ability to build trust quickly over the phone - Comfortable handling high call volumes without losing attention to detail - Ability to stay calm, organized, and professional in high-pressure or emotional situations - A natural problem-solver who can think on their feet - Team-oriented mindset with a willingness to support others - Previous experience in a call center, healthcare, veterinary, or hospitality setting is a plus—but not required ### What Makes This Role Different? You are: - The first impression of our hospital - A guide for pet owners during some of their most stressful moments - A key part of how we deliver world-class medicine with a personal, family-owned touch ### Why Fetch? - **Family-owned** specialty & emergency hospital group - Collaborative, supportive team environment - Opportunity to grow within Guest Services and hospital operations - A culture built on being competent, selfless, and dependable ## Requirements - Ability to manage **high call volume** consistently throughout the day (this is a phone-based role) - Excellent verbal communication skills with a **clear, confident, and professional phone presence** - Demonstrated ability to **multitask**—handling calls while navigating multiple systems and documenting in real time - Strong attention to detail and ability to **follow through accurately** on guest requests and instructions - Team-oriented mindset with the ability to collaborate across departments - Previous experience in a **call center, veterinary hospital, medical office, or hospitality environment** preferred - Experience with scheduling systems or practice management software (e.g., ezyVet or similar) ## Benefits - Health Care Plan (Medical, Dental & Vision) - Safe Harbor 401K with Company Match - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Personal) - Holiday Pay - Paid Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Employee Assistance Program (EAP) - Team member Pet Discount - Pet Wellness Plan - Continuing Education - Uniform Allowance - Tuition Reimbursement ## Apply [Apply at Fetch Specialty & Emergency Veterinary Centers](https://apply.workable.com/fetch-veterinary/j/5198EE7B84/apply) --- Powered by [Workable](https://www.workable.com)