Veterinary Receptionist

Job description

**Northside Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist** to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature. Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting. **What to Expect** As you join our mission, expect to be supported in your work and home life with: - A comprehensive benefits package, including medical, dental, and vision insurance - Paid time off and a 401(k) plan for full-time employees - Professional development opportunities - Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country. **Salary**: $24 - $27 per hour, determined by the candidate's skills, experience, and qualifications. **Schedule:** This is a full-time position averaging 35–40 hours per week, four 10-hour shifts. Candidates must have availability Monday through Friday (8:45 AM–6:00 PM) and rotating Saturdays (8:45 AM–4:00 PM). **Responsibilities** - Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software - Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information - Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments - Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions - Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS) - Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow - Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience **Qualifications** - Minimum 1 year of experience as a veterinary receptionist is required - Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred - Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures - Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing - Proven customer service skills; ability to manage high-volume client relations with composure and accuracy - Strong verbal and written communication skills, including active listening and conflict resolution - Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients **About Northside Veterinary Clinic**Northside Veterinary Clinic was established in 1997 and is in the vibrant neighborhood of Williamsburg, Brooklyn. Here at Northside, we have carefully cultivated an atmosphere that is comfortable, welcoming, and calming, ensuring that both pets and their owners feel at ease from the moment they step through our doors. Every patient is entitled to treatment rooted in care, respect, and understanding. We have built upon those core values to create a full-service, state-of-the-art animal hospital and trusted staple of our community. In addition to routine and emergency care, we also offer alternative therapies such as Chinese and Western herbal therapy, acupuncture, shockwave therapy, craniosacral therapy, and laser therapy, providing a holistic approach to pet care.