Veterinary Receptionist

Job description

**Superior Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist** to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided. **What to Expect** As you join our mission, expect to be supported in your work and home life with: - A comprehensive benefits package, including medical, dental, and vision insurance - Paid time off and a 401(k) plan for full-time employees - Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology - Professional development opportunities **Salary:** $17 - $18 per hour, determined by the candidate's skills, experience, and qualifications. **Schedule**: This is a full-time position consisting of four 10-hour shifts per week, with one set day off each week. Monday through Thursday shifts are 7:30 AM–6:00 PM, and Friday shifts are 7:30 AM–5:00 PM. Occasional Saturday shift from 9 am – 12 pm. **Responsibilities** - Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner - Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information - Perform client check-out, including payment processing, posting charges, and scheduling future appointments - Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health - Perform accurate data entry and maintain organized records in the practice management system following onboarding and training - Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations - Maintain a clean, organized, and welcoming reception and waiting area **Qualifications** - Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment - Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution - Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS) - Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment - Proficient in Microsoft Office; comfortable learning new software and workflows - Reliable, punctual, and professional; ability to work independently and as part of a team - Genuine affinity for animals and comfort working in a clinical setting Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset. **About Superior Animal Hospital**We are an AAHA-accredited practice that has been voted “Best of the Best” Veterinary Clinic in the Twin Ports area. Our beautiful, well-equipped hospital has digital radiology, digital dental radiology, fully equipped laboratory, ultrasound, and therapy laser. Our doctors work as a team to highly utilize and develop our technicians and assistants. We emphasize a positive workplace culture with a strong commitment to providing the best care possible to the animals of our community.