Veterinary Receptionist

Job description

**Receptionist** **Caring Hands Alexandria is hiring a full-time Front-Desk Receptionist** to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care As you join our mission, expect to be supported in your work and home life with: - A comprehensive benefits package, including medical, dental, and vision insurance - Paid time off and a 401(k) plan for full-time employees - Professional development opportunities - Employee pet discount because we know your pets are family, too. **Salary:**$18.00-$25.00 per hour, dependent on experience and skill **Schedule:**This is a full-time position with Monday–Friday shifts between 7:00 AM and 8:00 PM, plus rotating Saturdays from 7:30 AM to 4:00 PM. **Key Responsibilities:** - Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms. - Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments. - Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups. - Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior. - Assist in maintaining cleanliness and organization to ensure a positive client experience. **Qualifications:** - Previous experience as a veterinary receptionist is required. - Strong organizational and multitasking skills - Ability to maintain a calm, professional, and positive demeanor **About Caring Hands Alexandria** Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state-of-the-art care for our patients, including computerized patient records, digital radiography, and an in-house laboratory. #CSR