Veterinary Receptionist

Job description

**Customer Service Representative** **Dogwood Trails Animal Hospital is hiring a full-time Customer Service Representative** to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. **What to Expect** As you join our mission to provide pets and their owners with the highest quality compassionate medical care, expect to be supported in your work and home life with: - Competitive wage - A comprehensive benefits package, including medical, dental, and vision insurance - Paid time off for full-time employees - 401(k) plan for full-time employees - Professional development opportunities - Great pet discounts **Salary:** $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications. **Schedule:** Schedule would be three 12-hour shifts per week which fall within our hours of operations. Clinic Hours of Operations are as follows: Monday - Saturday, 8 am - 8 pm **Key Responsibilities:** - Greet clients and their pets, complete the appointment sign-in process, confirm appointment details. - Answer client questions and triage client concerns. - Endure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments. - Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups. - Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior. - Assist in maintaining cleanliness and organization to ensure a positive client experience. **Qualifications:** - Previous experience as a veterinary receptionist or medical office assistant is preferred. - Strong organizational and multitasking skills. - Ability to maintain a calm, professional, and positive demeanor. **About Dogwood Trails Animal Hospital** Dogwood Trails is a brand-new state-of-the-art small animal hospital located in Bentonville, Arkansas. Open since October 2024, the hospital offers a variety of services to provide the best comprehensive care to our patients through all stages of life including preventative care, soft tissue surgeries, dentals, in-house diagnostics, ultrasound, and digital full body and dental radiographs. #CSR