Veterinary Receptionist

Job description

At NewDay Veterinary Care, we believe in delivering high quality medicine along with an exceptional client experience in a compassionate environment. With our innovative, comprehensive pet care experience, patients can experience veterinary care in a less stressful environment. A place where routine exams, diagnostics, vaccinations, and wellness programs are only a splash away from the pool and their best friends.. Located at Pet Paradise, NewDay Veterinary Care provides the highest level of care for our patients, while recognizing the importance of work-life balance and a team-oriented approach to medicine. With over 20 hospitals and growing, NewDay Veterinary Care aims to create a positive culture of engagement, community, partnership, and social relationships to maintain an environment fostering both personal and professional development. We are looking for a Veterinary Receptionist to join our team at our Jacksonville Airport clinic! This role combines front desk responsibilities with light veterinary technician support, including assisting with patient handling, exam room preparation, and basic animal care tasks as needed. The ideal candidate is compassionate, organized, customer-focused, and comfortable working in a fast-paced veterinary environment. As a Veterinary Receptionist , you will: Greet clients and their pets warmly upon arrival and provide a positive, professional first impression Escort clients and their pets into exam rooms and communicate effectively with veterinary staff to ensure smooth patient flow and timely care Check clients in and out, process payments, and maintain accurate records in the system Collect and update patient information to ensure medical records are current Answer and direct multiple phone lines promptly and courteously Handle client inquiries regarding services, products, or general pet care information Assist with prescription refills and relay information between clients and the veterinary team as needed Maintain the cleanliness and organization of the reception area and exam rooms Assist with pet supply purchases (supplements, grooming items, over the counter treatments, or other items) Support the team with daily administrative or client services tasks as needed Preferred Knowledge, Skills and Abilities: Excellent customer service and organizational skills including professional and polished phone etiquette Reliable and flexible to Resort schedule needs including weekends and holidays as these are our busiest times Light veterinary assistant or technician experience is a plus Must be comfortable handling working around dogs of all sizes and cats Excellent communication and multitasking skills Ability to manage a high volume of phone calls with professionalism and accuracy Proficiency with computers and scheduling systems Ability to remain calm and empathetic in fast-paced or stressful situations Perks & Benefits: Complimentary Pet Day Camp – Bring your dog with you to work! 30 Days of Complimentary Pet Boarding (non-holidays) On-demand pay with DailyPay Discounted Veterinary Care and Grooming Services (per location) Dog/Cat Adoption Assistance Fitness Reimbursement Paid Time Off (both full-time and part-time status) 401(k) with Company Match Health, Dental and Vision Insurance (full-time status) WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin