Veterinary Receptionist

Job description

**Caring Hands Animal Hospital Rockville is hiring a full-time Front-desk Receptionist**to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. **What to Expect** As you join our team, expect to be supported in your work and home life with: - A comprehensive benefits package, including medical, dental, and vision insurance - Paid time off and a 401(k) plan for full-time employees - Professional development opportunities **Salary:**$18.00-$20.00 per hour dependent on skills and experience **Schedule:** This is a full time position. This position consists of a mix of 8-hour day and evening shifts, scheduled Monday through Friday during the hospital’s operating hours of 7:00 AM to 8:00 PM. Availability to work every other Saturday from 7:30 AM to 4:00 PM is also required. **Key Responsibilities:** - Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms. - Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments. - Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups. - Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior. - Assist in maintaining cleanliness and organization to ensure a positive client experience. **Qualifications:** - Previous experience as a veterinary receptionist is required - Strong organizational and multitasking skills - Ability to maintain a calm, professional, and positive demeanor **About Caring Hands Rockville** At Caring Hands, everything we do is driven by compassion and a deep sense of purpose. Our approach to veterinary care is transparent, personalized, and rooted in trust—attracting a team of passionate professionals who live out our core values every day. We lead with integrity, act with reliability, and support each other—and you—with a true Go Team mindset. Our goal is to create a welcoming space where both pets and their people feel seen, heard, and cared for. We’re dedicated to meeting the unique needs of every patient and client, fostering a sense of community inside and outside our hospitals. United by a shared mission, we’re here to help you and your pet thrive—together #VETASST