Veterinary Receptionist

Job description

**Orchard Road Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist t**o join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided. **What to Expect** As you join our mission, expect to be supported in your work and home life with: - A comprehensive benefits package, including medical, dental, and vision insurance - Paid time off and a 401(k) plan for full-time employees - Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology - Professional development opportunities **Salary:** $16.50 - $18.50 per hour, determined by the candidate's skills, experience, and qualifications. **Schedule**: This is a full time position. The hospital is open Monday & Friday: 8:00 AM – 6:00 PM, Tuesday – Thursday: 8:00 AM – 6:00 PM or 8:00 PM and Saturdays from 8:00 AM- 12:00 PM. Employees work five days per week, one day off and every other Saturday. **Responsibilities** - Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner - Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information - Perform client check-out, including payment processing, posting charges, and scheduling future appointments - Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health - Perform accurate data entry and maintain organized records in the practice management system following onboarding and training - Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations - Maintain a clean, organized, and welcoming reception and waiting area **Qualifications** - Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment - Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution - Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS) - Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment - Proficient in Microsoft Office; comfortable learning new software and workflows - Reliable, punctual, and professional; ability to work independently and as part of a team - Genuine affinity for animals and comfort working in a clinical setting **About Orchard Road Animal Hospital** At Orchard Road Animal Hospital, we’ve been proudly serving the Montgomery, IL community since 1992 with compassionate, high-quality veterinary care. As a full-service AAHA-accredited hospital, we’re committed to providing personalized and progressive care that meets the needs of every pet and their family. Our experienced team offers a wide range of services—including preventive care, diagnostics, surgery, dentistry, and urgent care—using state-of-the-art equipment in a modern facility. We’re passionate about client education and work closely with families to ensure their pets live long, healthy, and happy lives. *We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.* #CSR