Vibee - Seasonal Venue Event Manager

Job description

Job Summary: WHO ARE YOU? Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on… WHO ARE WE ? Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations. THE ROLE This role focuses on overseeing and coordinating events held at a specific venue, where VIBEE events are held. This role is to ensure that everything runs smoothly before, during, and after an event. RESPONSIBILITIES Including but not limited to: Team Leadership & Supervision Supervise and guide the team, ensuring they perform tasks efficiently and maintain quality standards. Encourage and provide support to staff, ensuring a positive and productive work environment. Assign responsibilities to team members, ensuring all areas are covered throughout the shift. Provide on-the-job training or guidance to new employees, ensuring they understand operational procedures and expectations. Administrative Tasks Create and manage weekly staff schedules, balancing workload efficiently within budgetary constraints in collaboration with Project Managers, Producers and other stakeholders. Monitor staff breaks in accordance with local labor laws and uphold all policies and procedures. Address and resolve staffing issues promptly to maintain smooth operations. Work with HR as needed Uphold safety protocols and maintain a risk-free environment, promoting awareness among staff Timekeeping: Ensure that staff are following schedules and taking breaks according to company guidelines. Documentation: Complete necessary reports or documentation related to incidents, operational issues, or customer interactions. Disciplinary Action: Address minor performance issues or conflicts within the team, escalating more serious concerns to senior management if needed. Other duties as required Operational Oversight Ensure smooth execution of daily operational tasks, maintaining efficiency and organization within the department. Monitor the availability of materials, equipment, or resources required for the operation and inform management if there are any shortages or issues. Ensure all team members are completing their tasks as expected, providing guidance when needed. Customer Service & Client Relations Handle customer or client concerns and complaints, addressing issues promptly and professionally. Ensure that the team delivers high-quality service, following organizational standards and guidelines. Manage complex or escalated customer service situations that require managerial attention, ensuring resolutions align with company policies. Health, Safety & Compliance Ensure that staff adhere to all health and safety guidelines, maintaining a safe working environment for everyone. Ensure that operations follow company policies, procedures, and legal or regulatory standards. Respond to emergencies or crises effectively, taking appropriate actions to manage the situation. Communication & Reporting Communicate clearly and effectively with the team, ensuring everyone is aware of their responsibilities and any updates during the shift. Record any significant incidents, customer concerns, or operational issues, ensuring that management is informed when necessary. Provide feedback to the team on performance, addressing any issues and offering guidance for improvement. Qualifications: Minimum 3 years in Event Production with a proven track record in leadership roles focused on fan experience, customer service, or hospitality, preferably within the entertainment industry. Demonstrated reputation for excellence with at least 5 professional references. Superior communication and organizational abilities with strong multitasking skills. Proficient in Google Suite applications; particularly Google Sheets. Ability to work long hours with a flexible schedule, accommodating operational needs. Capable of responding professionally to changes and unexpected situations in a dynamic event environment. Willingness to work evenings and weekends as required by event schedules. WORK ENVIRONMENT Must be able to tolerate loud noise levels & busy environments on site at our events May sit for extended periods of time and work in drastic temperature climates. Must be willing to work during evening and weekend hours, as required, to meet deadlines Must be willing to travel as required. Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa. EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Vibee strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Vibee will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Hourly Rate Range: $25.00 -28.00 /hour USD Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California . Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.