Vice-President, Client Analytics & Performance Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit The Vice-President, Client Analytics & Performance Management is a senior leadership role accountable for leading the analytics and performance management agenda across Capital Markets. This role provides oversight for client analytics, financial reporting, and CRM data integration, transforming data into actionable insights that deepen client relationships, improve performance transparency, drive revenue growth, and support informed business decision-making. The Vice-President leads a team responsible for both financial and client analytics, management reporting as well as CRM data integration, ensuring high standards of governance, reporting quality, and performance measurement. This leader supports business and executive stakeholders by delivering analysis, insights, and reporting that inform strategic discussions, business planning, and performance optimization across Capital Markets. CIBC employee experience principles: Always professional … so our team members can excel and be their best professional self. Radically simple … so our team members can focus on what they need to do and make an impact. Genuinely caring … so our team members can feel valued for who they are and what they contribute. CIBC leadership capabilities: Envisions the future… to innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders. Inspires hearts and minds… to build an inclusive culture where we make bold choices, collaborate, and empower others to take chances and do what’s right for our stakeholders. Drives action and impact, together… to align with urgency around what matters, making decisions with speed and always making a real difference. What You’ll be Doing Client Analytics, Performance Management & Decision Support: Lead the Global Client Analytics Capital Markets team, aligning analytics priorities and performance management capabilities with Capital Markets business objectives. Provide analysis and insight to support business heads and senior leadership in business planning, client coverage decisions, and performance management, with a focus on client profitability, business opportunities, and revenue outcomes. Translate business strategy into credible financial plans, performance reporting and model multi-scenario outcomes, to support evaluation of business outcomes and planning assumptions. Deliver accurate, timely, and consistent financial and management reporting to executives, proactively streamlining processes and enhancing report quality. Act as principal contact for client profitability tracking, ROI/ROE measurement, and capital recycling to unlock new opportunities. Lead analyses to identify trends, performance drivers, efficiency opportunities, and business improvement areas, including analytical input that informs resource-related discussions. Monitor and track performance against annual plans and strategic targets, and provide insight-based recommendations to support business initiatives and opportunity assessment Client Analytics & Data Integration: Oversee the design, implementation, and optimization of client analytics logic within the CRM ecosystem, bridging business requirements and technology solutions. Oversee the strategic integration and optimization of multiple CRM platforms, ensuring seamless data flow, enhanced user experience, and alignment with business objectives to drive operational efficiency and customer engagement. Lead the development of a roadmap for consistent, high-quality analytics-based insights across Capital Markets. Define and document business logic for client analytics, including segmentation, scoring, opportunity identification, and performance metrics. Champion data science and analytics initiatives, including predictive modeling, machine learning, and advanced data mining. Ensure alignment of client analytics modeling with broader enterprise initiatives and business development goals. Collaborate with technology teams to communicate analytic requirements and guide CRM enhancements, including testing and validation. Establish frameworks for robust client segmentation, predictive models, and targeted communications to maximize profitability and competitiveness. Governance, Control & Compliance: Ensure the integrity, consistency, and accuracy of financial standards, policies, and analytics practices. Provide effective financial stewardship and ensure compliance with CIBC policies, standards, and regulations. Oversee quality control and governance of analytics models and reporting. People Leadership: Build and lead a high-performing team, fostering a positive work environment and driving professional development. Hire and develop talent, aligning individual capabilities with business goals and succession planning. Provide fair and accurate performance feedback, managing performance expectations and removing obstacles. Ensure compliance with policies and controls, resolving issues promptly and consistently. Stakeholder Engagement & Special Projects: Collaborate with global business heads, technology partners, and internal stakeholders to deliver actionable insights and support business solutions. Lead and participate in special projects, strategic initiatives, and research studies to keep Capital Markets at the forefront of industry trends. Provide subject matter expertise on business analytics, integrating and aligning business initiatives with advanced analytics mandates. What We’re Looking For Extensive experience in financial reporting, client analytics, performance management, and data integration within Capital Markets or a related environment. Proven leadership in managing teams, driving analytics transformation, and delivering business insights. Strong quantitative, analytical, and strategic planning skills. Deep understanding of CRM systems, data science, predictive modeling, and financial management. Exceptional communication, stakeholder management, and project leadership abilities. Extensive working knowledge of Financial Services and Capital Markets operations specifically, sufficient to understand client/partner needs and lead the development and implementation of complex programs and projects. Advanced knowledge of strategic, business and financial planning processes. Exceptionally strong influencing skills sufficient to significantly promote and/or negotiate on behalf of Capital Markets in situations that involve recognizing and responding to underlying concerns where others need to be persuaded to accept compromise solutions. Advanced presentation and communication skills sufficient to convey complex conceptual information/ideas on issues involving extensive interpretation and opinion, to communicate with and understand the needs of non-technical internal clients, partners and customers. Excellent conceptual and critical thinking skills. Excellent problem-solving skills sufficient to creatively develop unique approaches and solutions to resolve complex problems. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-141 Bay, 20th Floor Employment Type Regular Weekly Hours 37.5 Skills Analytics