Vice President-Client Lifecycle Management (KYC/AML)

Mode: Hybrid

Location Bangalore

Employment Type: Permanent

The Role

We are looking for an experienced Team Manager to join our Client Lifecycle Management (CLM) Managed Service Business. You will be responsible for the management, operational execution and delivery for one of our client specific teams with team members based predominantly in our Bangalore office. The role includes ensuring the timeliness and quality of the KYC records produced for our client in line with SLAs, maintenance of all operational functions, capacity and prioritization planning, extensive liaison and single point of contact for our client.

This role requires an experienced KYC / AML Manager, with demonstratable managerial, leadership, operational and KYC experience. Strong communication skills and a passion for client service excellence.

This is an exciting role as we develop our CLM Managed Service capabilities globally. The preferred candidate will demonstrate an entrepreneurial spirit with a ‘hands on’ and pragmatic approach as we develop this fast-growing part of our business.

Key Responsibilities:

• Managing, coaching, and mentoring a KYC operations team of ~25+ people

• Acting as the main point of contact for our client, running/attending relevant meetings, and managing the overall client relationship from a day to day perspective

• Responsible for ensuring KYC records, screening, client outreach and queries are completed in line with client expectations and contractual service level agreements

• Ensuring the team are fully trained and providing input in training materials and programmes where required

• Dealing with escalations and issues from the team and client and providing solutions/guidance

• Proactively engaging with key stakeholders to advise on issue resolution, client reporting, capacity, and associated risks

• Assisting in defining procedures, processes, standards, and best practices to ensure efficiency / continuous improvement of the service

• Responsible to produce key MI reporting both internally and externally to track, monitor and provide key metrics to internal and external stakeholders

• Working with senior managers and stakeholders globally to assist in the growth and scale of the business

• Completing any ad hoc tasks that may required to ensure the smooth day to day running of the team and delivery of the project

Promoting and developing a strong culture within the team and embedding the Delta Capita values

Essential Skills/Experience

• A minimum of 12-15 years industry experience

• Demonstrable team management experience (minimum of 3 years) across KYC or similar business lines from an operational perspective

• Strong knowledge and experience of best practices in building processes and developing high performing teams

• Understanding of key controls, compliance/AML, and investigation functions in the banking industry

• Understanding of the possible implications of financial sanctions on banks and financial institutions (OFAC, HM Treasury, EU, and UN sanctions)

• Excellent understanding of the end-to-end KYC and client onboarding processes

• Excellent communicator, able to effectively and professionally communicate with stakeholders and clients

• Client Service Excellence and experience in managing client relationships

• Extensive experience in AML/KYC due diligence roles

• Proficient in use of Excel and PowerPoint

Desirable skills:

• Project management experience

• Prior experience of managing service delivery to a client/clients

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent, full-time position located in Bangalore with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

· Managed Services

· Consulting & Solutions

· Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita