Vice President, Customer Service Manager – Fixed Income Settlements Operations

Job description

The Securities & Derivatives Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to ensure the seamless settlement of securities and derivatives transactions. Responsibilities: Develop and implement business initiatives, client solutions, or projects affiliated with securities and derivatives settlement Solve complex inquiries, conduct discovery and complete due diligence activities for client requests Provide detailed analysis of escalated issues when necessary and recommend actions for resolution Contribute to processing standards and expectations for securities and derivatives processing teams Develop and implement business plans, policies, and procedures that offer solutions and cost saving opportunities Manage daily performance related to securities and derivatives post-settlement activities of operations processes Propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements Coordinate with internal and external clients to assess service quality and identify areas for improvement Act as an advisor to new/junior staff Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Develop and seek opportunity for AI usage for work efficiency Qualifications: 6-10 years of relevant experience Fundamental understanding of Cash Securities products, accounting and regulatory policies People management experience Consistently demonstrates clear and concise written and verbal communication skills Language proficiency: Japanese (fluent), English (business level) Certifications: JSDA Registered Sales Representative Class 1 (mandatory), JSDA Internal Control Officer (preferred) Education: Bachelor’s Degree/University degree or equivalent experience Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.