Vice President, Enterprise Quality & Automation

Job description

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Vice President, Enterprise Quality & Automation Locations: Atlanta, GA, Jacksonville, FL, Fort Worth, TX About the Role As Vice President of Enterprise Quality & Automation, you will own the quality our clients and operations actually experience across pharmacy and medical — from requirements and vendor execution through UAT, release readiness, defect management, automation, and AI enablement. Quality isn't produced by any single team. It takes shape across the entire delivery process. This leader works across Product, Technology, Operations, and vendors to set quality standards, surface risk early, and align everyone toward shared outcomes. The VP will also help define how far this capability should go, from strengthening quality today, to establishing a durable operating model, to evolving quality, automation, and testing into scalable commercial offerings over time. The path is not fully defined by design: we want a leader who is energized by ambiguity and eager to shape the strategy and roadmap rather than inherit them. This role reports into the SVP, Operations, and will build and lead a team of four to six direct reports at the Director level. The leader will help shape how that team is structured and grows over time. Why Join SS&C SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments. What Makes This Role Different A mandate to shape the function. You will build and lead a team of four to six and shape its structure and operating model as the strategy takes shape. A rare chance to design a capability rather than inherit one. Real influence across the enterprise. You are the trusted voice on quality across Product, Technology, Operations, and vendors; setting standards, surfacing risk, and driving decisions at the executive level, with the visibility and mandate to make quality a priority. AI and automation are central. These are major parts of the strategy, from predictive quality analytics and defect prediction to release-risk assessment and intelligent automation. Commercial upside. You will evaluate how these capabilities can evolve into scalable, revenue-generating offerings. How You Will Make an Impact Strategy & Operating Model Define the enterprise quality strategy and target operating model across pharmacy and medical. Establish quality standards, governance, and release-readiness criteria across the lifecycle, in partnership with delivery teams. Recommend and sequence the operating model with a transition roadmap, metrics, and governance. Partnership & Governance Partner with Product, Technology, Operations, and vendors to align on quality expectations and shared accountability. Provide independent assessments of quality, readiness, and risk to inform executive and delivery decisions. Strengthen how requirements, UAT, and release readiness work together across organizations. AI & Automation Set the AI and automation strategy for quality: predictive analytics, defect prediction, release-risk assessment, and intelligent automation. Build the business case for investment and quantify impact on quality, speed, and cost. Establish responsible, auditable AI practices appropriate to a regulated healthcare environment. Defect Management & Continuous Improvement Lead enterprise defect management, root-cause analysis, and defect-leakage reduction. Define quality metrics that measure outcomes and inform decisions. Build a continuous-improvement engine that raises quality and lowers cost over time. Vendor Quality & Scalable Delivery Set quality expectations and accountability for vendor execution, and manage vendor and offshore delivery models toward scalable, multi-customer delivery. Assess and, if warranted, build quality and testing capabilities into a commercial service offering. Leadership Build and lead a high-performing enterprise quality function with clear accountability and metrics. Communicate credibly at the executive level, translating quality into business impact. Bring clarity to open-ended problems and lead cross-organizational change. Scope & Boundaries This leader owns enterprise quality strategy, standards, and outcomes, and partners closely with the teams who own delivery. The role is designed to work through influence and shared accountability, and how the team is built out will take shape with the leader who steps into it. Leads: enterprise quality strategy, standards, and governance; quality metrics, defect and root-cause management, and release-readiness criteria; the automation and AI strategy for quality; and an independent view of quality, readiness, and risk. Partners on: requirements (Product), solution design (Technology), UAT and operational readiness (Operations), and vendor execution; setting quality expectations and driving alignment, while these teams own their own delivery. The Team You'll Build (Illustrative Starting Point) This is a starting structure, not a fixed design. The incoming VP will shape how it evolves. Director, Test Operations: SIT, regression, release testing, defect management, test planning Director, UAT & Business Validation: Cognizant and customer UAT, business UAT, end-to-end testing readiness Director, Quality Engineering & Automation: automation, AI-enabled testing, performance testing, frameworks, tooling Director, Testing Services & Vendor Strategy: vendor management, RFP support, capacity planning, Testing-as-a-Service commercialization Required Experience Significant leadership experience in enterprise quality or quality assurance, across in-house and vendor/partner-based delivery. Demonstrated experience defining and standing up a quality operating model, governance, or transformation at scale across multiple organizations. Track record of driving quality outcomes through partnership and governance rather than direct ownership of delivery teams. Strong command of quality metrics, defect management, root-cause analysis, UAT, and release readiness. Practical experience applying AI/ML and automation to quality, with a clear point of view on where they create value. Experience managing vendor and offshore delivery models and holding partners accountable to quality standards. Comfort operating amid ambiguity — defining strategy and structure where none yet exists and leading change. Executive-level communication that translates quality into business impact. Healthcare experience, particularly pharmacy claims and PBM; medical claims and health plan experience. What Sets You Apart Experience commercializing an internal capability into an external service offering. Background with large-scale platform migrations and complex, multi-system integration. P&L or commercial ownership experience. The Leader We're Looking For You are a builder and a strategist who thrives when the destination isn't fully mapped. You think in terms of the quality clients and operations actually experience, and you know that depends on many teams working well together — so you lead through partnership and influence rather than control. You are a trusted, independent voice across Product, Technology, Operations, and vendors, and you lead with evidence, metrics, and economics. You see AI and automation as major levers for how quality gets done, and you're motivated by the rare chance to shape a capability that could grow into a commercial business. Join SS&C, where innovation meets global opportunities. Click here to apply. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity. Applications will be accepted on an ongoing basis until the position is filled. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.