Vice President, Hardware Quality

Job description

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Vice President of Hardware Quality to lead the vision, strategy, and execution of quality across our global hardware ecosystem. This leader will be responsible for ensuring quality is embedded throughout the product lifecycle — from early product development through manufacturing, supplier management, and field performance. Working closely with Hardware Engineering, Supply Chain, Operations, Membership Services, Finance, and manufacturing partners, you will build scalable systems, drive operational excellence, and create a culture of continuous improvement that enables WHOOP to deliver exceptional products and member experiences at scale. ## **RESPONSIBILITIES:** - Define and execute a comprehensive quality strategy spanning product quality, manufacturing quality, supplier quality, field quality, and containment across the hardware lifecycle. - Build, lead, and develop a world-class global quality organization that enables operational excellence and unlocks growth and scale. - Partner closely with Hardware Engineering and Product Development teams to ensure robust quality planning, validation, and risk mitigation throughout new product introduction and sustaining engineering activities. - Establish quality metrics, operating mechanisms, and executive reporting frameworks that provide visibility into quality performance, risks, and opportunities across the supply chain. - Drive closed-loop quality improvement initiatives by connecting field performance, reliability testing, manufacturing data, supplier performance, and product design insights. - Lead supplier quality programs, including qualification processes, factory audits, corrective and preventive actions, and strategic supplier development efforts across a global manufacturing network. ## **QUALIFICATIONS:** - 10+ years of leadership experience in hardware quality, manufacturing quality, supplier quality, or related functions supporting consumer electronics, wearable technology, or other complex hardware products. - Demonstrated success building and scaling high-performing quality organizations in fast-paced, high-growth environments. - Deep understanding of consumer electronics manufacturing processes, including electro-mechanical assemblies, PCB/SMT manufacturing, batteries, plastics, and critical component qualification. - Experience working with global manufacturing and supplier partners and managing quality across geographically distributed operations. - Expertise in quality systems and methodologies, including statistical process control, auditing, corrective and preventive action programs, root cause analysis, FMEA, Design for Manufacturing, Lean manufacturing, and Six Sigma principles. - Strong executive communication and stakeholder management skills with the ability to influence decisions through data-driven insights and cross-functional partnership. - Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, or a related technical discipline. - Willingness and ability to travel up to 25% internationally to support manufacturing partners, suppliers, and quality initiatives. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. ***This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*** *Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.* *WHOOP is an Equal Opportunity Employer and participates in* [*E-verify*](https://www.e-verify.gov/) *to determine employment eligibility* *The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.* *At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.* *The U.S. base salary range for this full-time position is $200,000-$300,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.* *In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.* *These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.*