Vice President, Mortgage Operations

Job description

Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. - #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 https://www.newswire.ca/news-releases/neo-financial-achieves-first-ever-three-peat-win-as-number-one-on-deloitte-s-technology-fast-50-list-889692540.html — the first company ever to achieve a three-peat at the top! - #1 Fastest Growing Company in Canada for 2024 by Globe & Mail https://www.businesswire.com/news/home/20240927952651/en/Neo-Financial-Ranks-No.-1-on-The-Globe-and-Mail%E2%80%99s-2024-List-of-Canada%E2%80%99s-Top-Growing-Companies - Top-ranked mobile apps and credit cards - Team of 500+ people - 1M+ customers - 10K+ retail partners THE ROLE Neo is looking for an exceptional operational leader to drive the growth and profitability of our fastest-growing business line. As VP, Mortgages (Operational Effectiveness), you will lead and scale our underwriting, fulfillment, and funding teams — owning the end-to-end operational engine that turns mortgage applications into funded loans. You'll sit at the intersection of sales, product, capital markets, and credit risk — ensuring Neo's mortgage operations deliver elite outcomes in speed, quality, compliance, and customer experience. This role requires a builder who can drive operational excellence at scale while maintaining the credit discipline and partner experience that fuel growth. WHAT YOU'LL BE DOING - Build, manage, and scale highly effective and engaged mortgage operations teams (underwriting, fulfillment, and funding), alongside credit & risk counterparts, that consistently exceed turn-time and loan quality goals. - Serve as a strategic partner to executive leadership — ensuring operations are fully aligned with capital markets, product, credit risk, and growth strategies - Mentor and develop operational leaders, building the management bench for Neo's next phase of growth - Champion cross-functional collaboration with Product, Sales, and Capital Markets — bridging technology, origination volume, and credit execution - Drive streamlined processes to maximize efficiency while enabling continued scaling - Define clear performance standards and create a strategic roadmap for initiatives that deliver measurable value - Ensure high ROI on all operational projects and system improvements - Maintain direct accountability for KPIs across customer satisfaction, operational performance, financial performance, and risk management - Ensure operations and processes adhere to quality metrics as identified by credit & risk counterparts - Stay ahead of evolving mortgage regulations and compliance standards — mitigating fraud and non-compliance risk - Guarantee mortgage files are structurally sound, fully documented, and ready for quality review, funding, and securitization WHAT WE'RE LOOKING FOR - Senior leadership experience in mortgage operations (underwriting, fulfillment, funding) within a Canadian lender, bank, or fintech - Proven track record scaling operational teams while maintaining quality and compliance standards - Deep knowledge of Canadian mortgage regulations, investor guidelines, and capital markets readiness requirements - Strong commercial acumen — understands how operational decisions impact origination margin, portfolio quality, and growth - Experience partnering with product, sales, credit risk and capital markets teams in a high-growth environment - Data-driven operator — fluent in SLA management, productivity metrics, and look-to-book ratios - Culture builder — fosters performance-driven teams where credit diligence and service excellence coexist - Comfortable with ambiguity and pace of a scaling fintech 🚀 TOTAL REWARDS As Neo continues to grow, we’re committed to offering a competitive, market-leading rewards program that reflects the impact our team members make. In addition to salary, our program includes equity — empowering employees to share directly in our momentum today and in the meaningful value we create for years to come. - Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scope. For exceptional talent, we’re prepared to go above and beyond. - Equity Ownership (Where Eligible): At Neo, you don’t just work here, you own a piece of what we’re building. As a full-time team member, you share directly in the upside of one of Canada’s fastest-growing companies. When we win, you win — with real ownership and meaningful long-term wealth-building potential tied to our success. WHAT DOES LIFE AS AN OWNER AT NEO INCLUDE? 🇨🇦 You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it 📈 For eligible roles, ownership structure that enables you to share in our path to victory 🏅Earn BIG with our short term incentive plans (STIP) 👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence ❤️‍🩹 Flexible health benefits & life insurance 🌴 21 Days PTO + stat holidays, and personal leave 💪 Health & personal spending accounts 🤑 A wide variety of discounts through our partner network 🏠 Access to early use of products and discounts on fixed-term Neo mortgages 👶 Parental top-up & equity vesting during long term leave 🎉 Neo night events 🧠 Company wide huddles, and education WORKING AT NEO: The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading. We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path. At Neo, ownership is part of how we think and operate. For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company’s long-term success. Regardless of role, every team member is expected to think like an owner and make decisions that move the business forward. APPLY WITH US: We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check. By continuing with your application, you agree to the Candidate Privacy Notice https://www.neofinancial.com/candidate-privacy-policy.pdf, which guides how we process your personal information for the purpose of your application. Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us. We are hiring for an open, vacant position.