Vice President of Operations

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vice President of Operations based in the United States.** The Vice President of Operations will provide strategic leadership and operational direction to drive franchise performance, sustainable growth, and profitability across a nationwide home services network. This senior leadership role focuses on translating business strategy into scalable operating plans, consistent standards, and measurable results. You will work closely with executive leadership and cross-functional teams to strengthen franchise operations and improve business performance. The position involves leading and developing operational support teams, empowering franchise owners, and fostering a culture of accountability and continuous improvement. You will oversee financial performance, operational processes, and key performance indicators while identifying opportunities to enhance efficiency and competitiveness. This is an opportunity to influence long-term business strategy, build strong partnerships, and help a distributed network of service businesses achieve lasting success. ### Accountabilities - **Strategic and operational leadership:** Partner with the Brand President and senior leaders to develop and execute short- and long-term operating plans, budgets, growth strategies, and business priorities. - **Franchise performance management:** Drive sales growth, profitability, same-store sales performance, and consistent implementation of operating standards across the franchise network. - **Process improvement and operational excellence:** Develop, implement, and continuously improve operating policies, systems, tools, and processes that strengthen operational consistency and franchisee performance. - **Team leadership and development:** Lead, coach, and develop Franchise Business Coaches and other operational support professionals, establishing clear expectations and ensuring effective support for franchise owners. - **Financial oversight and performance analysis:** Monitor franchisee financial and operational health through budgets, business plans, profit and loss statements, performance indicators, and operating reports. Identify risks and opportunities and recommend practical solutions. - **Reporting, training, and communication:** Establish effective reporting, benchmarking, communication, and training practices that provide franchise owners and leadership with actionable business insights. - **Cross-functional collaboration and compliance:** Work with Legal, Compliance, Training, Marketing, and other departments to support franchise agreements, regulatory requirements, documentation, receivables, regional meetings, onboarding, and brand events. - **Vendor and service development:** Evaluate new service offerings, products, and vendor opportunities while maintaining productive partnerships that support business growth and franchise success. - **Continuous improvement and stakeholder engagement:** Manage complex initiatives, resolve operational challenges, strengthen collaboration across the organization, and perform additional responsibilities as business needs evolve. ## Requirements - **Education:** Bachelor's degree in Business Administration, Operations Management, Finance, or a related field, or an equivalent combination of education and relevant experience. - **Professional experience:** At least 10 years of experience in operations, franchise operations, multi-unit management, field leadership, or a related discipline. - **Leadership expertise:** Demonstrated success leading and developing teams that support franchise owners, business owners, or geographically dispersed operating locations. - **Financial and analytical skills:** Strong experience managing budgets, profit and loss statements, financial reports, key performance indicators, and business plans, with the ability to translate data into actionable decisions. - **Strategic execution:** Proven ability to develop and implement operating strategies, policies, systems, and processes across a distributed organization. - **Communication and relationship management:** Excellent verbal and written communication skills, with the ability to influence stakeholders, build trusted relationships, and collaborate effectively across a complex, matrixed environment. - **Project and organizational management:** Strong planning, prioritization, and project management skills, including the ability to lead multiple complex initiatives through successful execution. - **Problem-solving and interpersonal skills:** Ability to resolve conflicts objectively, respond constructively to feedback, manage competing priorities, and maintain a collaborative, results-oriented approach. - **Professional judgment:** Ability to handle confidential and sensitive information with discretion and integrity. - **Technical proficiency:** Comfortable using Microsoft Excel, Word, Outlook, PowerPoint, or comparable business productivity tools. - **Travel flexibility:** Willingness and ability to travel up to 20% for franchise visits, business meetings, conferences, and company events. **Preferred qualifications:** - Experience working within a franchise system or multi-unit service organization. - Background in HVAC, home services, or another service-based industry. - Familiarity with franchise agreements, Franchise Disclosure Documents (FDDs), and franchise compliance requirements. - Experience managing field-based teams, including Franchise Business Coaches or similar operational support professionals. ## Benefits - **Competitive compensation:** Salary commensurate with experience and qualifications. - **Performance incentives:** Eligibility for bonus and equity opportunities. - **Comprehensive benefits:** Access to a range of employee benefit programs, including health and other benefits. - **Full-time employment:** Regular Monday–Friday schedule, typically 8:00 AM–5:00 PM Central Time. - **Work arrangement:** The original posting describes a hybrid work model, with office locations in Irving and Waco, Texas. Although the role is listed for U.S. candidates, applicants should confirm remote-work eligibility and location expectations during the recruitment process. - **Leadership impact:** Opportunity to influence operational strategy, support franchise owners, and contribute directly to business growth and profitability. - **Professional development:** Exposure to executive decision-making, cross-functional leadership, and continuous improvement initiatives. - **Inclusive workplace:** Commitment to equal employment opportunities and a respectful environment where employees are supported and encouraged to contribute their perspectives. - **Workplace accommodations:** Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.