Vice President of Studio Operations

Job description

The Vice President of Studio Operations is a key member of the [solidcore] Leadership Team, responsible for the overall performance, growth, and culture of studio operations across all regions and markets. This is both a strategic and executional role — one that sets the vision for a world-class studio experience while rolling up their sleeves to ensure that vision becomes a consistent reality across all of our studios. Reporting to the Chief Operating Officer, the VP of Studio Operations owns the full P&L for the North America studio fleet, leads a national organization of senior directors and field leaders, and partners cross-functionally to drive revenue growth, operational excellence, talent development, and brand consistency. This leader is the ultimate champion of the [solidcore] brand — ensuring quality, consistency, and an exceptional client experience at every location. ### What You'll Do **Business & Financial Leadership** - Own full P&L responsibility for the North America studio fleet, including revenue, payroll, expense management, and profitability - Drive comp growth, productivity, and contribution through disciplined performance management and strong operational rhythms - Set and own the operational strategy for all studios, translating company vision into executable programs across the North American studios - Drive top-line revenue and bottom-line profitability across all markets, including membership growth, client retention, package and retail sales, and new studio performance - Establish clear performance expectations, KPIs, and accountability mechanisms across the field organization - Identify risks and opportunities across regions, proactively adjusting strategies to deliver financial targets **Field Leadership & Organizational Effectiveness** - Lead, coach, and develop Senior Directors responsible for Directors and Area Managers across all regions - Build a high-performing, engaged, and accountable field leadership structure capable of supporting rapid scale - Scale leadership systems, communication rhythms, and operational routines to support a larger, more diverse team - Ensure consistency in execution, communication, and decision-making across all markets - Design and execute in partnership field leaders with turnaround plans for underperforming markets or studios as needed **Talent Strategy & Bench Development** - Lead the talent pipeline for the studio operations organization — overseeing hiring, succession planning, and development of Directors and senior studio leadership - Partner with People & Culture to design and execute a regional leadership development strategy that ensures a strong pipeline of future leaders - Lead regional talent calibration, performance management, and diversity and inclusion efforts in partnership with People & Culture - Foster an environment of high performance, inclusion, recognition and continuous development — reinforcing leadership behaviors that create strong engagement, low turnover, and high team effectiveness **Studio Performance & Operations** - Drive operational excellence across the fleet, ensuring every studio delivers a consistent, world-class [solidcore] experience - Continuously refine operational standards and remove friction for studio teams by improving tools, communication, and workflows - Analyze studio performance data — including client retention, team performance, revenue, and client satisfaction — and lead the organization to act decisively on insights - Maintain a relentless focus on customer experience, service standards, and brand integrity **Growth & Fleet Strategy** - Lead new studio launch strategy, partnering with Real Estate, Development, Construction and marketing to ensure openings are executed to the highest standard and studios ramp quickly - Evaluate studio performance, market dynamics, and organizational needs to inform future growth decisions - Drive multi-year growth plans focused on sales, transaction increases, and long-term value creation - Ensure the field organization is structured and resourced to support a growing fleet **Cross-Functional Partnership** - Partner closely with Marketing, Analytics, Finance, People & Culture, Real Estate, and Digital to align studio strategies with company priorities - Serve as a key voice of the studios, bringing field insights into enterprise-level decisions and leadership discussions - Represent studio operations in executive leadership discussions, board updates, and investor conversations as needed - Oversee rollout of major company-wide initiatives, ensuring field teams execute consistently and effectively ### What We're Looking For - 10+ years of progressive leadership experience in multi-unit operations within fitness, retail, hospitality, consumer services, or a similarly fast-paced, customer-centric industry - Minimum 3–5 years in a VP-level or equivalent executive role with direct oversight of regional or national operations teams, including multi-layered field organizations - Proven track record of scaling operations in a high-growth or startup environment - Deep experience with full P&L ownership and financial management across multiple locations or markets - Demonstrated success building, developing, and retaining high-performing teams across geographically dispersed markets - Strong merchant mindset with deep understanding of unit-level economics, sales levers, and competitive landscape - Exceptional strategic thinker with the discipline and willingness to be hands-on when the business demands it - Proven ability to lead through change — inspiring and holding leaders accountable through transformation - Outstanding communication, executive presence, and the ability to influence at all levels of the organization - Genuine passion for fitness, wellness, and the [solidcore] mission - Willingness to travel up to 50% ### Compensation & Benefits - Competitive executive compensation package (base salary + performance bonus) Base salary range: $207,678- $238,830 - Monthly cell phone stipend - 401k with employer match - Health, dental, & vision insurance - Flexible PTO - Free drop in classes at [solidcore] - And MORE