TDS Global Solutions is partnering with a rapidly growing global customer experience and business process outsourcing organization seeking a strategic and commercially minded Practice Lead focused on the Automotive and Auto Finance sector.This is a highly visible leadership role designed for an industry expert who can combine deep domain knowledge with strategic account growth, executive relationship management, and solution-oriented leadership.The ideal candidate brings strong experience supporting Automotive and/or Auto Finance clients within customer operations, servicing, lending, collections, or related environments and understands how to drive growth within complex enterprise relationships.This is not a traditional “hunter” sales role. Instead, the organization is seeking a consultative growth leader who can expand strategic accounts, influence cross-functional initiatives, and serve as a trusted advisor to both clients and internal stakeholders.Strategic Account GrowthDrive organic growth across a portfolio of Automotive and Auto Finance clientsIdentify expansion opportunities, cross-sell initiatives, and operational improvement opportunitiesDevelop strategic account plans and long-term growth strategiesBuild and strengthen executive-level client relationshipsIndustry Expertise & Client LeadershipServe as the internal and external subject matter expert (SME) for the Automotive / Auto Finance verticalProvide industry insight related to customer care, servicing, collections, lending support, repossession, total loss, and related operational functionsSupport executive client discussions with strategic and operational expertiseTranslate industry trends into actionable client solutionsSolutioning & Commercial SupportPartner with sales, operations, and delivery teams during new business pursuits and solution developmentSupport onboarding, client expansion, and strategic solution designContribute to value proposition development and go-to-market strategyInfluence growth opportunities through consultative client engagementCross-Functional LeadershipCollaborate closely with Operations, Sales, Delivery, Recruitment, and Executive Leadership teamsBalance commercial growth objectives with operational realities and scalabilityInfluence stakeholders across a matrixed organizationOperate effectively in a fast-paced, high-accountability environmentRequirements5+ years of experience and SME in the Automotive and/or Auto Finance or Utility industriesStrong background in account management, client services, strategic partnerships, or commercial growth leadershipExperience supporting enterprise-level client relationshipsBPO experience is a plusPreferred ExperienceExperience working within both client-side and BPO/provider environments strongly preferredStrong understanding of customer operations, servicing models, and operational scalabilityExperience supporting complex enterprise accounts and multi-stakeholder environmentsProfessional SkillsCommercially driven with a growth-oriented mindsetExecutive presence with strong communication and influencing skillsAbility to identify strategic growth opportunities proactivelyStrong operational and financial acumenCollaborative, solutions-oriented leadership styleCompensation & LocationBase salary approximately $140,000–$180,000 USDCorporate bonus structureHome-based / remote opportunityPreference for candidates located in the Dallas, TX marketApproximately 20% travelBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term Disability
TDS Global Solutions is partnering with a rapidly growing global customer experience and business process outsourcing organization seeking a strategic and commercially minded Practice Lead focused on the Automotive and Auto Finance sector.
This is a highly visible leadership role designed for an industry expert who can combine deep domain knowledge with strategic account growth, executive relationship management, and solution-oriented leadership.
The ideal candidate brings strong experience supporting Automotive and/or Auto Finance clients within customer operations, servicing, lending, collections, or related environments and understands how to drive growth within complex enterprise relationships.
This is not a traditional “hunter” sales role. Instead, the organization is seeking a consultative growth leader who can expand strategic accounts, influence cross-functional initiatives, and serve as a trusted advisor to both clients and internal stakeholders.
Strategic Account Growth
- Drive organic growth across a portfolio of Automotive and Auto Finance clients
- Identify expansion opportunities, cross-sell initiatives, and operational improvement opportunities
- Develop strategic account plans and long-term growth strategies
- Build and strengthen executive-level client relationships
Industry Expertise & Client Leadership
- Serve as the internal and external subject matter expert (SME) for the Automotive / Auto Finance vertical
- Provide industry insight related to customer care, servicing, collections, lending support, repossession, total loss, and related operational functions
- Support executive client discussions with strategic and operational expertise
- Translate industry trends into actionable client solutions
Solutioning & Commercial Support
- Partner with sales, operations, and delivery teams during new business pursuits and solution development
- Support onboarding, client expansion, and strategic solution design
- Contribute to value proposition development and go-to-market strategy
- Influence growth opportunities through consultative client engagement
Cross-Functional Leadership
- Collaborate closely with Operations, Sales, Delivery, Recruitment, and Executive Leadership teams
- Balance commercial growth objectives with operational realities and scalability
- Influence stakeholders across a matrixed organization
- Operate effectively in a fast-paced, high-accountability environment
Requirements
- 5+ years of experience and SME in the Automotive and/or Auto Finance or Utility industries
- Strong background in account management, client services, strategic partnerships, or commercial growth leadership
- Experience supporting enterprise-level client relationships
- BPO experience is a plus
Preferred Experience
- Experience working within both client-side and BPO/provider environments strongly preferred
- Strong understanding of customer operations, servicing models, and operational scalability
- Experience supporting complex enterprise accounts and multi-stakeholder environments
Professional Skills
- Commercially driven with a growth-oriented mindset
- Executive presence with strong communication and influencing skills
- Ability to identify strategic growth opportunities proactively
- Strong operational and financial acumen
- Collaborative, solutions-oriented leadership style
Compensation & Location
- Base salary approximately $140,000–$180,000 USD
- Corporate bonus structure
- Home-based / remote opportunity
- Preference for candidates located in the Dallas, TX market
- Approximately 20% travel
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
TDS Global Solutions (formerly TeleDevelopment Services Inc.) has established key partnerships with other companies and organizations beyond the IT-BPM industry. It has spent decades providing outsourcing solutions, consulting services, training and development programs, executive search and recruitment, and managed services for crucial departments of BPM operations. Now, TDS serves global clients and various industries.
TDS Global Solutions (formerly TeleDevelopment Services Inc.) has established key partnerships with other companies and organizations beyond the IT-BPM industry. It has spent decades providing outsourcing solutions, consulting services, training and development programs, executive search and recruitment, and managed services for crucial departments of BPM operations. Now, TDS serves global clients and various industries.
