Vice President Revenue Operations

Job description

The Vice President, Revenue Operations is a pivotal leadership role responsible for unifying and optimizing the revenue engine across Wolters Kluwer's Health division, a complex, global business approaching $2 billion in revenue. This leader will partner directly with the Health Division CEO and report into the the enterprise SVP Revenue Operations to architect and execute a data-driven revenue operations strategy that drives sales acceleration, operational efficiency, and predictable growth across diverse sales channels and geographies. This role represents a unique opportunity to build the RevOps function from the ground up and establish the playbook that will become the template for enterprise-wide transformation. The VP will inherit existing sales operations and learning & enablement teams, consolidate fragmented technology systems, and create a unified operating model that serves complex go-to-market motions including inside sales, field sales, enterprise accounts, and partner channels. Success requires a proven operator who has scaled revenue operations in global, multi-billion dollar software businesses and can deliver incremental improvements that compound into significant impact. Essential Duties and Responsibilities Revenue Acceleration & Growth ▪ Drive sales acceleration through optimization of processes, systems, and methodologies across all customer segments and geographies. ▪ Identify and execute 1% improvements across the revenue engine that aggregate into substantial business impact at scale. ▪ Partner with General Managers to align revenue operations strategy with BU goals. Operational Excellence & Standardization ▪ Consolidate and standardize disparate technology stacks, CRM systems, and sales tools into a unified, scalable platform. ▪ Design and implement best-in-class forecasting methodologies, pipeline management disciplines, and performance metrics. ▪ Evolve traditional sales operations (reporting/dashboards) into strategic revenue operations with enterprise- wide impact. ▪ Optimize sales compensation structures and quota management across complex, global sales organization. Cross-Functional Integration ▪ Unify currently siloed functions including sales operations, learning and enablement, and sales strategy under cohesive RevOps framework. ▪ Partner closely with enterprise RevOps leader to contribute to and leverage centralized capabilities (target model: 70% enterprise standard, 30% division-specific). ▪ Align marketing, sales, customer success, and finance operations to ensure seamless revenue execution Data, Analytics & Infrastructure ▪ Build world-class revenue analytics and insights capability to inform strategic decision-making. ▪ Ensure data integrity and governance across complex, global sales systems. ▪ Deliver actionable intelligence on pipeline health, conversion metrics, sales productivity, and forecast accuracy. ▪ Leverage automation and AI to enhance sales effectiveness and simplify selling motions. Technology Strategy & Enablement ▪ Own selection, implementation, and adoption of revenue technology stack (CRM, sales engagement, analytics, compensation tools). ▪ Drive technology consolidation from fragmented divisional systems toward enterprise-standard platforms. ▪ Champion automation and process improvement to reduce manual effort and improve sales velocity. Sales Enablement & Performance ▪ Integrate learning and enablement function into broader revenue operations strategy. ▪ Partner with sales leadership to design and execute training, onboarding, and continuous development programs. ▪ Establish clear performance management frameworks and accountability structures. Global Operating Model ▪ Design revenue operations strategies that work across diverse sales models: inside sales, field sales, enterprise, partners/resellers. ▪ Balance standardization with appropriate regional and market-specific customization. ▪ Operate effectively across US, European, and Asia Pacific time zones and business cultures. The ideal Vice President, Revenue Operations is a seasoned revenue operations executive who has successfully scaled RevOps functions in complex, global enterprise software companies. This leader brings proven experience driving sales acceleration and operational transformation across multiple sales models and geographies, with a track record of delivering measurable improvements in forecast accuracy, sales productivity, and revenue growth. The successful candidate combines strategic vision with hands-on execution capabilities. They have operated at the intersection of sales, finance, and technology in billion-dollar businesses, unifying disparate systems and processes into cohesive, scalable operating models. While deep domain expertise in tax and accounting is not required, exceptional fluency in enterprise software business models and go-to-market complexity is essential. This leader thrives in environments that demand both innovation and rigor, finding energy in identifying incremental opportunities for optimization that compound into significant business impact. Skills & Competencies ▪ Proven experience building or scaling revenue operations functions in $1B+ enterprise software businesses. ▪ Deep understanding of complex sales channel models including inside sales, field sales, enterprise accounts, and partner/reseller networks. ▪ Expert knowledge of revenue forecasting, pipeline management, territory design, and sales compensation structures. ▪ Experience leading revenue operations across multiple geographies with global team management responsibilities. ▪ Exceptional business acumen with ability to translate complex data into actionable insights and strategy. ▪ Deep fluency with enterprise revenue technology platforms (Salesforce, SAP, Oracle, HubSpot, Tableau, or similar). ▪ Strong analytical skills with expertise in revenue analytics, performance metrics, and business intelligence. ▪ Understanding of how to leverage AI, automation, and advanced analytics to enhance sales effectiveness. Leadership and Management ▪ Ability to build and lead high-performing, geographically distributed teams across multiple time zones. ▪ Strong executive presence with ability to partner effectively with division presidents and C-suite leaders Proven capability to lead through influence in matrixed organizations without direct authority. ▪ Experience managing both inherited teams and building new capabilities from the ground up. ▪ Track record of attracting, developing, and retaining diverse revenue operations talent. ▪ Ability to drive accountability and performance while fostering collaboration and team engagement. ▪ Comfortable operating in high-accountability, results-driven environments with rapid transformation timelines. Communication and Interpersonal Skills ▪ Exceptional communication skills with ability to translate technical concepts for diverse audiences including executives, sales leaders, and cross-functional stakeholders. ▪ Collaborative mindset with track record of aligning cross-functional stakeholders toward common goals. ▪ Ability to navigate complex organizational dynamics and build consensus across divisions and geographies. ▪ Clear, concise communication style that drives alignment, accountability, and results. ▪ Strong listening skills with ability to understand regional nuances and business unit priorities. ▪ Skilled at building trust and credibility quickly with new teams and leadership stakeholders. Education and Experience ▪ Bachelor's degree required; MBA or equivalent advanced degree preferred. ▪ 15+ years of experience in revenue operations, sales operations, or commercial leadership roles. ▪ Minimum 7 years in senior or executive management positions with P&L impact or revenue accountability. ▪ Proven success leading revenue operations for large-scale businesses exceeding $1B in annual revenue. ▪ Deep understanding of SaaS and enterprise B2B operating models; experience in private equity-backed software companies strongly preferred. ▪ Track record of revenue operations transformation in global, complex sales environments. ▪ Experience as a CRO's revenue operations partner or similar strategic operating role preferred. ▪ Background in companies with multiple sales models serving enterprise customers highly valued. Wolters Kluwer Leadership Competencies ▪ Forging Purpose & Vision. Creates and articulates an inspiring vision that resonates with diverse stakeholders, connecting daily execution to longer-term market trends and customer needs. Thinks beyond convention and identifies non-obvious opportunities for revenue optimization and operational improvement. ▪ Delivering Strategic Results. Balances enterprise-wide, system-level thinking with a bias for action and accountability for results. Uses analytics and data to drive value, inform investment, and manage risk. Delivers incremental improvements that compound into significant business impact. ▪ Leading Leaders & Culture. Identifies, attracts, and develops top talent; builds collaborative, agile teams with broad expertise. Champions diversity, inclusion, and a culture of belonging. Operates with integrity, humility, and resilience while remaining calm and decisive in ambiguity. ▪ Leading Self. Embraces learning, curiosity, and self-reflection. Models openness to feedback and continuous improvement. Courageously challenges the status quo for the benefit of the business and its people. Demonstrates sound judgment, integrity, and care for the enterprise and its stakeholders. ▪ Relationships & Influence. Builds trust and followership across all levels and geographies; communicates with clarity, empathy, and conviction. Persuades and aligns diverse groups to advance the division's and enterprise's agenda. Partners effectively in matrixed environments. Success Metrics ▪ Sales acceleration and year-over-year revenue growth improvement. ▪ Forecast accuracy and pipeline health across all regions and sales channels. ▪ Operational efficiency gains including reduction in sales cycle time and cost-to-sell. ▪ Successful consolidation of technology stack and achievement of 70/30 enterprise/division operating model. ▪ Measurable improvements in sales productivity and quota attainment. ▪ Team engagement, retention, and organizational alignment scores. ▪ Adoption rates of new systems, processes, and enablement program Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $206,300.00 - $309,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.