Job description

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

About the Role

We are looking for a seasoned technology operations leader with direct experience with data, data operations, hosting infrastructure, both public and private cloud, development operations as well as cyber-security; to work with a top-notch team in an exciting, innovative and dynamic environment.

Your Area of Focus

Lead adoption and usage of advanced AI technologies across the operations organization to improve overall internal efficiency, getting more done to accelerate product and business outcomes
Stay on top of leading technology operational trends and AI advancements, identifying the best, creative solutions to incorporate to drive efficiency and greater throughput
Provide leadership, vision and strategy driving automation, stability, and availability of our technology infrastructure leveraging cloud and on-premise technologies to support business agility and maximize efficiencies
Drive innovation across security, data privacy, data and development operations and infrastructure
Define the technology operations strategy and roadmap to support current and future business needs for scalability, growth capacity, and quality of service (performance, reliability, and business continuity)
Define requirements for new technology implementations and clearly communicate them to key business stakeholders
Partner with senior leaders across the business to realize measurable outcomes aligned with business expectations
Drive the execution of security, data, infrastructure and technology operations initiatives and projects to achieve the expected scalability, performance, and availability targets
Assess and communicate risks associated with technology-related investments and purchases
Support business growth initiatives by aligning the technology operations vision with the business strategy
Develop business case justifications and cost/benefit analyses for technology operations spending and initiatives
Develop and implement the people, process and technologies, necessary for meeting current and future customer demands
Define, maintain, and present metrics to the executive and leadership team on a regular basis such as overall security, data, and infrastructure health, any risk areas, productivity stats, and overall health of technology operations
Define, measure, and improve technology standards across the organization to establish a technology-enabled competitive edge
Provide reliable due diligence and technical assessments of potential acquisitions

Your Professional Qualifications

Bachelor's degree or higher in the field of computer science, information systems, or engineering
15 years of experience managing technology operations in the fields of development operations, data, infrastructure, and cybersecurity
Extensive knowledge and direct experience with AI tools and methodologies on how to apply them to improve operational efficiency
Strong technical background in an environment with a heterogeneous mix of on-premise, hosted, and cloud hardware and software
Experience with leading operational technologies for deployment, maintenance, and monitoring of large scale SaaS platforms
Experience with hosting operations and leading cloud migrations with AWS, Azure, and GCP
Manage vendor relationships and negotiate contracts bringing the best solutions to Tebra while optimizing expense costs
Strong executive communication skills with the ability to clearly communicate technical details and strategy to non-technical leadership
Demonstrated success leading modernization and transformation initiatives across data and infrastructure environments
Strong knowledge of cybersecurity methodologies and practices to stay ahead of growing security threats
Demonstrated success in leading large, diverse global teams
Effective people leader who attracts and retains strong talent
Expert knowledge of technology environments, including networks, operating systems, databases, application and web servers
Technical experience with systems networking, databases, infrastructure, and user support
Experience defining standardized operating procedures and services across various operational disciplines
Experience in strategic technology planning, execution, and policy development
Experience with business processes, management, and budgeting
Strong understanding of project management principles
Proven experience in planning, organization, and development
Demonstrated ability to apply technology solutions to business problems
Experience with acquisition due diligence and integrations

#LI-BG1 #LI-Remote

We are dedicated to attracting and retaining top talent with competitive and fair compensation. For this position, this range reflects our Zone 1 (National Average) pay band. Your specific compensation is thoughtfully determined by your experience, qualifications, the specific requirements of the role, and your Geo Zone. Our geo-zone system ensures your pay is competitive for your location, recognizing varying costs of labor across regions.

Our four geo zones are designed to reflect this:
Zone 1: National Average
Zone 2: Moderately Higher Cost Regions
Zone 3: High-Cost Regions
Zone 4: Lower-Cost Regions

Beyond base compensation, Tebra offers eligible employees the opportunity for variable pay and a robust benefits package, reflecting our commitment to your overall well-being. In compliance with California pay transparency laws, the specific compensation range applicable to your Geo Zone will be shared during your initial talent screen.

Zone 1 (National Average)

$282,000—$322,000 USD

About Tebra

Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com.

Our Values

Start with the Customer

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits

United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

Compliance & Privacy Disclosures

NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/

If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.

As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.

Vice President, Technology Operations at tebra | AI Job Board