Video Analyst

Job description

ECAM is looking for talented individuals like you! Be the next Video Analyst . As our Video Analyst , you must have an eye for detail and a passion for customer service. ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise. Job Highlights: -Day 1 HMO for you and two (2) of your dependents. -Annual and Performance Based Salary Increase -Additional Leave Credits Duties & Responsibilities: Case Triage: Inputting all required details in SF Case (Account name, Sub-type, Problem code, etc) Validating information (location, date, time, camera, NVR name, etc) Sending case confirmation and permission request if requestor is not authorized Identify if request is/has duplicate or related case Inputting important comments/notes/instructions Video Review Request and Incident Reports Review full motion/analytics/Immix Alarms (Range multiple cameras) (Range multiple days/hours) (Range multiple software) Download/Export/Compile/Upload needed footage (Range multiple cameras) (Range multiple days/hours) Create ticket/validate ticket for camera/NVR/recording issues Securely back up all associated files/NVR Clean up from downloaded footages Final report with all findings on appropriate parties Creating follow up investigation (QA) case if required SVIR validation to identify invalid/valid incidents Case Reponses: Replying to customers/stakeholders (Open/On Hold) Creating new cases for additional or new requests Updating Case details/information/comments/notes Others: Can facilitate cases and incident report audits (buddy checks) with new hires Video Analyst Attending huddles Attending coaching sessions Coordinate with Monitoring Center (ES and DS) regarding SVIRs/incidents clarifications and additional information Qualifications: Ability to maintain the highest level of confidentiality Amenable to working in the office as this is a work-on-site setup in select locations Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements. Ability to work closely with others Computer literate and excellent knowledge of video software Ability to follow written and oral instructions Adequate spelling and grammatical skills Ability to learn new software and procedures quickly Ability to compose detailed incident reports Ability to manage time and multitask in a fast-paced environment Self-motivated Why join ECAM ? At ECAM , we invite you to make a difference. Take over a position that creates community impact. Get to work with skillful team members and experience limitless growth. Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.