Video Conference Host

Job description

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers. Magna Legal Services is seeking an experienced Video Conference Host to join our Philadelphia office. The ideal candidate will bring a strong background in customer service and technical and operational support, along with proficiency in Microsoft Office applications. ### Primary Responsibilities - Provide in-person technical and operational support for videoconference meetings and depositions held in office conference rooms. - Set up, test, monitor, and troubleshoot audiovisual equipment to ensure depositions and other scheduled events run smoothly. - Prepare, package, ship, receive, and track equipment packs, confirming that all required components are included and functioning properly. - Answer incoming phone calls and assist clients, resources, and coworkers with scheduling, technical support, and general service-related needs. - Support additional audiovisual and technical needs throughout the office, including equipment setup, testing, basic troubleshooting, and coordination for special events. - Maintain reasonable scheduling flexibility based on business needs, including occasional early arrivals or extended hours to support depositions and other related events through their official conclusion. ### Desired Background - At least three years of experience in technology support and/or customer service - Excellent customer service and written and verbal communication skills, with a commitment to professionalism, responsiveness, and clarity in all client interactions - Strong proficiency in Microsoft Office for documentation, data entry, and reporting - Ability to remotely troubleshoot connectivity issues involving Windows computers and Apple and Android smartphones accessing our video platforms - Strong critical-thinking and problem-solving skills, with the ability to assess issues and identify effective solutions - Collaborative team player who works effectively with colleagues across functions - Strong attention to detail and commitment to accuracy