VIP Account Manager

Job description

##### Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. ##### Perfect for those who aim to: - Manage and maintain relationships with VIP / high-value clients; - Act as the main point of contact for assigned accounts; - Provide personalized service and proactive communication; - Monitor client activity and performance metrics; - Identify opportunities for upselling and cross-selling; - Develop strategies to increase client retention and lifetime value; - Handle escalations and complex client issues efficiently; - Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); - Track KPIs related to retention, reactivation, and revenue growth; - Stay updated on products, promotions, and market trends; - Comply with company policies and security standards. ##### Experience you’ll need to bring: - Fluency in Spanish (mandatory); - Advanced command of English (written and spoken); - Previous experience as an Account Manager, VIP Manager, or similar role; - Experience in iGaming / fintech / online services (preferred); - Analytical mindset with ability to interpret client data; - Results-driven with strong focus on revenue and retention. ##### It's a perfect match if you have those personal features: - Strong sales, negotiation, and communication skills; - Experience or strong ability in cross-selling and identifying revenue opportunities; - High level of responsibility; - Proactive mindset, with the ability to anticipate client needs and take initiative; - Creative and out-of-the-box thinking to solve problems and enhance user engagement. ##### Our clients offer competitive benefits to support your professional and personal growth, including: - Health & Wellness Focus; - Global Medical Coverage; - Growth Opportunities; - Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); - Performance-Driven Rewards; - Dynamic Work Environment; Apply, and let your growth journey begin.