VIP Account Manager

Job description

##### Growe welcomes those who are excited to: - Manage and maintain relationships with VIP / high-value clients; - Act as the main point of contact for assigned accounts; - Provide personalized service and proactive communication; - Monitor client activity and performance metrics; - Identify opportunities for upselling and cross-selling; - Develop strategies to increase client retention and lifetime value; - Handle escalations and complex client issues efficiently; - Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); - Track KPIs related to retention, reactivation, and revenue growth; - Stay updated on products, promotions, and market trends; - Comply with company policies and security standards. ##### We need your professional experience: - Fluency in Spanish (mandatory); - Good command of English (written and spoken); - Previous experience as an Account Manager, VIP Manager, or similar role; - Experience in iGaming / fintech / online services (preferred); - Analytical mindset with ability to interpret client data; - Results-driven with strong focus on revenue and retention. ##### We appreciate if you have those personal features: - Strong sales, negotiation, and communication skills; - High level of responsibility; - Experience or strong ability in cross-selling and identifying revenue opportunities; - Proactive mindset, with the ability to anticipate client needs and take initiative; - Creative and out-of-the-box thinking to solve problems and enhance user engagement. ##### We are seeking those who align with our core values: - GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; - DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; - BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.