VIP Customer Support

Job description

##### Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. ##### Perfect for those who aim to: - Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers; - Provide personalized, high-quality support to VIP customers; - Be the main point of contact for assigned high-value clients; - Build and maintain strong, long-term relationships with clients; - Handle inquiries, issues, and escalations across different brands within the company; - Adapt communication style and service standards according to each brand’s guidelines; - Maintain in-depth knowledge of each brand’s products, services, and promotions; - Work flexible schedules and adapt to changing workloads; - Meet KPIs related to response time, customer satisfaction, and retention; - Provide 24/7 VIP support, including night shifts. ##### Experience you’ll need to bring: - Previous experience in customer support will be a strong advantage; - Experience in the gambling industry will be a major plus; - Experience working with VIP customers or high-value clients will be an advantage. ##### It's a perfect match if you have those personal features: - Active and proactive; - Communicative and people-oriented; - Flexible and adaptable to change; - Open-minded and ready for new challenges. ##### Our clients offer competitive benefits to support your professional and personal growth, including: - Health & Wellness Focus; - Global Medical Coverage; - Growth Opportunities; - Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); - Performance-Driven Rewards; - Dynamic Work Environment. Apply, and let your growth journey begin.