VIP Host, Arizona

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours Forge and cultivate relationships with our most engaged players as a VIP Host. You'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players. To foster long-term customer loyalty, you'll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy. What You'll Do Create new business revenue by understanding and developing strong, authentic, and trusted player relationships. Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses. Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players. Compile player feedback to support improvements to the platform and identify opportunities. Execute against all VIP policies and guidelines, including responsible gaming policies. What You'll Bring Bachelor's degree in a related field or relevant experience. At least 3 years of experience in a Sales, Account Management, or customer-facing role. Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment. Analytical mindset to make quick and confident decisions on data and trends. Willingness to travel and work nights and weekends. Must be able to obtain and maintain required State Gaming Licenses. #LI-SG2 Join Our Team We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. If this job posting does not include compensation information, this is due to a technical error that our team is working to resolve! We will repost this position with compensation information as soon as it is resolved. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.