We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.Now we're looking a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.📅 Your daily adventures include:Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;Creating guides, communication standards, and best practices for working with VIP clients;Analyzing weak points in customer communication and suggesting practical improvements and solutions;Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;Ensuring that communication standards align with the company’s premium service expectations and business goals;Tracking communication quality trends and identifying opportunities for process optimization and team development.Requirements🧭 What makes you a great match:Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;Strong understanding of premium customer service and personalized communication approaches;Ability to provide constructive, actionable, and well-structured feedback;Experience building onboarding, training, quality control, or team development processes;Excellent communication and interpersonal skills with high attention to detail;Strong analytical mindset and ability to identify communication gaps and improvement opportunities;Ability to work independently and maintain high quality standards in a fast-paced environment;English level: B2+ (required);Fluent in Ukrainian; Benefits💸 Flexible payment options: choose the method that works best for you.🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.
We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
Now we're looking a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.
📅 Your daily adventures include:
- Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;
- Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;
- Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;
- Creating guides, communication standards, and best practices for working with VIP clients;
- Analyzing weak points in customer communication and suggesting practical improvements and solutions;
- Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;
- Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;
- Ensuring that communication standards align with the company’s premium service expectations and business goals;
- Tracking communication quality trends and identifying opportunities for process optimization and team development.
Requirements
🧭 What makes you a great match:
- Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;
- Strong understanding of premium customer service and personalized communication approaches;
- Ability to provide constructive, actionable, and well-structured feedback;
- Experience building onboarding, training, quality control, or team development processes;
- Excellent communication and interpersonal skills with high attention to detail;
- Strong analytical mindset and ability to identify communication gaps and improvement opportunities;
- Ability to work independently and maintain high quality standards in a fast-paced environment;
- English level: B2+ (required);
- Fluent in Ukrainian;
Benefits
- 💸 Flexible payment options: choose the method that works best for you.
- 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
- 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
- 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
- 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
- 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
- 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
- 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.
We’re Gypsy Collective — a digital entertainment team that transforms work into an expedition. For five years, we’ve been charting new territories and creating our path instead of following others.We are a team of 100+ free-spirited professionals thriving in a remote-first environment, where you can work from anywhere and turn every project into an adventure.At Gypsy, we strip away the corporate fluff to create a place where you can truly make your mark. Our culture is about how we put our principles into action every day.We're human-powered – placing people at the heart of everything we do, because that's how we thrive together.We believe in clear connections – speaking honestly, sharing openly, and building trust that fuels real progress.We stay in growth motion – taking risks, adapting quickly, and turning challenges into stepping stones.And we're always exploring – pushing boundaries with genuine curiosity to discover what's next.This isn't just who we want to be — it's who we are. Modern wanderers connect cultures through play, make important decisions, and celebrate our shared journey along the way.Team up and roam with us.
We’re Gypsy Collective — a digital entertainment team that transforms work into an expedition. For five years, we’ve been charting new territories and creating our path instead of following others.
We are a team of 100+ free-spirited professionals thriving in a remote-first environment, where you can work from anywhere and turn every project into an adventure.
At Gypsy, we strip away the corporate fluff to create a place where you can truly make your mark. Our culture is about how we put our principles into action every day.
We're human-powered – placing people at the heart of everything we do, because that's how we thrive together.
We believe in clear connections – speaking honestly, sharing openly, and building trust that fuels real progress.
We stay in growth motion – taking risks, adapting quickly, and turning challenges into stepping stones.
And we're always exploring – pushing boundaries with genuine curiosity to discover what's next.
This isn't just who we want to be — it's who we are. Modern wanderers connect cultures through play, make important decisions, and celebrate our shared journey along the way.
Team up and roam with us.
