Virtual Advanced Practice Clinician, Chronic Care - PRN (contract)

Job description

Accompany Health is on a mission to give patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice. We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way. To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive. While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us. ### About the role: As a Virtual Float Advanced Practice Clinician (APC), you are a flexible capacity anchor and coverage partner for our longitudinal care pods. You do not carry a permanent, dedicated patient panel. Instead, you step into other providers' panels to deliver high-quality virtual care during their absences, working frequently alongside an in-home Health Advocate. To ensure clinical continuity and smooth operational handoffs, each part-time clinician in this pool allocates a designated, set number of hours per week specifically to inbox management, urgent clinical triage, and results follow-up for the covered panels. ### How Coverage is Scheduled: **Coverage operates on a predictable, month-ahead framework to respect your schedule:**- **Planned Coverage:** Your clinical blocks are confirmed at the start of each month to backfill known PTO and planned absences - This forms the basis of your committed hours - **Dedicated Inbox Windows:** A fixed portion of your weekly hours is pre-scheduled to manage the floating inbox queue, ensuring care loop closure - **Short-Notice Flex (optional):** You may opt into pre-agreed day-time flex windows to be activated for same-day call-outs - This is voluntary, defined in advance, and operates strictly within core weekday business hours - **Days / Shifts:** The shifts to work will be 8am - 5pm Monday - Friday. No weekend hours. ### Responsibilities will include: - ***Essential Functions*** - **Patient Care & Panel Coverage** - Conduct comprehensive virtual onboarding, annual, transition-of-care, and follow-up visits - facilitated by an in-home Health Advocate or fully virtual - completing biopsychosocial assessments and managing complex chronic conditions (hypertension, diabetes, COPD, heart disease) - Order and follow up on labs and imaging to inform immediate treatment plans - Deliver targeted health coaching, lifestyle counseling, and disease-specific education to support patient self-management - Execute thorough, documented clinical handoffs back to the primary longitudinal care pod at the close of each coverage block - **Systematic Inbox & Triage Management** - Dedicate a set number of scheduled hours each week to clearing the centralized Float Pool queue: signing off normal results, managing critical medication refills, contacting patients with updates on abnormal results , and routing complex issues to permanent care teams - Provide rapid results management and urgent clinical triage for virtual and hybrid providers during their absences - **Quality & Collaboration** - Support preventative-care quality campaigns, including focused outreach and HEDIS/STARs gap closure - Provide real-time clinical guidance to Health Advocates during virtual visits; coordinate with behavioral health, nursing, pharmacy, and external providers - Possible attendance of weekly Multidisciplinary Care Conferences (MDCC) as needed to support care coordination for complex patients - Maintain accurate, timely, compliant EMR documentation with rigorous diagnostic coding and adherence to evidence-based care plans - ***Other Job Functions*** - Performs other duties as assigned ### What makes you a fit for the team: - **Clinical Detective:** You excel at jumping into unfamiliar charts, investigating across systems quickly, and safely managing complex chronic patients with minimal ramp - **Highly Adaptable:** You thrive amid shifting priorities and float comfortably between provider panels while maintaining clinical excellence - **Mission-Driven:** Deeply committed to serving historically underserved populations through an integrated, tech-enabled model - **Tech-Forward:** Fluent with telehealth platforms and enthusiastic about incorporating emerging tools, software, and AI-enabled clinical workflows into daily practice to maximize efficiency ### Desired skills and experience: - **Required** - Active, unrestricted Nurse Practitioner (NP) or Physician Assistant (PA) license - Active NP/PA licensure in at least one of the following core markets: MI, MA, or CO (with a willingness to obtain additional state licenses as requested) - Active DEA registration and state controlled-substance license. - Current BLS certification - 3+ years of experience in adult primary care, family medicine, urgent care, or emergency medicine - **Preferred** - Prior high-volume virtual/telehealth care experience - Working knowledge of value-based care, HEDIS/STARs, and clinical documentation improvement (CDI) - Hands-on experience using AI tools in a clinical setting to optimize efficiency