Virtual assistant Airbnb/VRBO/Booking.com
jobsforhumanity
Montreal, QC, ca
Posted Aug 1, 2025
- Full-time
- Remote
- Customer Service
Job description
Responsibilities: Guest Communication & Support Respond to guest inquiries promptly across platforms (Airbnb, Vrbo, , etc.) Manage booking requests, changes, and cancellations Provide guests with check-in/check-out instructions, house rules, and local recommendations Handle emergency or escalated guest concerns with professionalism and care Booking & Calendar Management Monitor and manage availability calendars to prevent double bookings Ensure pricing and minimum stay settings are correct across platforms Coordinate with cleaning teams and maintenance based on bookings Administrative & Operational Tasks Organize and track guest reviews, performance metrics, and occupancy rates Maintain documentation for expenses, guest issues, and work orders Assist in updating property descriptions, photos, and listing information Help with vendor communication (cleaners, handymen, etc.) Call Management Answer or return calls related to guest inquiries, vendor coordination, or emergency issues Act as the first point of contact for general inquiries and escalate when needed Requirements: Prior 2-3 years experience as a Virtual Assistant for short term rental is a "MUST" Familiarity with Airbnb, Vrbo, , and channel management tools Excellent written and verbal English communication skills Strong organizational and multitasking abilities Availability to respond to messages and calls during business hours, with some flexibility for urgent matters Tech-savvy – able to use online tools, spreadsheets, and mobile apps efficiently Nice to Have: Experience with property management systems (e.g., Hostaway, Guesty, Lodgify) Knowledge of customer service practices in hospitality Ability to work across time zones if needed
We are a dynamic property management company specializing in short-term rentals and Airbnb listings. Our team handles every aspect of the rental process—from guest communication and check-ins to cleaning coordination and property maintenance—ensuring a seamless experience for both guests and property owners.