We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to businesses of all sizes. We are currently looking for a Virtual Assistant with expertise in customer service to join our client's team.In this role, you will be responsible for performing various tasks, includingHandle and respond to 75+ inbound customer inquiries daily via phone, email, and live chat, ensuring timely and accurate support;Provide exceptional customer service by maintaining a professional, empathetic, and solution-oriented approach in all interactions;Identify, troubleshoot, and resolve customer issues efficiently, escalating more complex cases when necessary;Manage and prioritize multiple tasks, conversations, and tickets in a fast-paced environment;Collaborate with internal teams (such as Sales, Marketing, and Operations) to resolve customer concerns and improve overall customer experience;Accurately document customer interactions, feedback, and resolutions in internal systems;Participate in team meetings, training sessions, and ongoing process improvements;Proactively identify patterns in customer issues and suggest improvements to workflows, processes, or knowledge base;Support cross-functional initiatives and contribute to team goals and performance metrics;Demonstrate a strong work ethic, adaptability, and a continuous willingness to learn and grow;RequirementsProven experience in customer service/support or as a virtual assistant, handling inbound inquiries;Previous experience with real estate is a plus;Strong phone skills and ability to handle about 75 inbound inquiries daily via phone, email, and live chat;Excellent verbal and written communication skills, with the ability to clearly communicate in English over the phone and email;Proficiency in Microsoft Office (Excel, PowerPoint) and general computer skills;Ability to multitask in a fast-paced, dynamic environment;Self-motivated with proven ability to learn quickly and contribute effectively;Strong problem-solving skills, able to analyze opportunities and inefficiencies, and propose solutions to management;Ability to collaborate with cross-functional teams (sales, marketing, production, operations, finance, and senior management);Supplementation and fitness industry knowledge/experience is a plus;BenefitsWork from home;Payment in dollars per working hour (40-hour week);Starting salary between 6$ - 12$ per hour depending on your experience, with room for raises based on performance;A workplace that values its people; Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;Remember to upload your data in English, please. Including your resume.
We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to businesses of all sizes. We are currently looking for a Virtual Assistant with expertise in customer service to join our client's team.
In this role, you will be responsible for performing various tasks, including
- Handle and respond to 75+ inbound customer inquiries daily via phone, email, and live chat, ensuring timely and accurate support;
- Provide exceptional customer service by maintaining a professional, empathetic, and solution-oriented approach in all interactions;
- Identify, troubleshoot, and resolve customer issues efficiently, escalating more complex cases when necessary;
- Manage and prioritize multiple tasks, conversations, and tickets in a fast-paced environment;
- Collaborate with internal teams (such as Sales, Marketing, and Operations) to resolve customer concerns and improve overall customer experience;
- Accurately document customer interactions, feedback, and resolutions in internal systems;
- Participate in team meetings, training sessions, and ongoing process improvements;
- Proactively identify patterns in customer issues and suggest improvements to workflows, processes, or knowledge base;
- Support cross-functional initiatives and contribute to team goals and performance metrics;
- Demonstrate a strong work ethic, adaptability, and a continuous willingness to learn and grow;
Requirements
- Proven experience in customer service/support or as a virtual assistant, handling inbound inquiries;
- Previous experience with real estate is a plus;
- Strong phone skills and ability to handle about 75 inbound inquiries daily via phone, email, and live chat;
- Excellent verbal and written communication skills, with the ability to clearly communicate in English over the phone and email;
- Proficiency in Microsoft Office (Excel, PowerPoint) and general computer skills;
- Ability to multitask in a fast-paced, dynamic environment;
- Self-motivated with proven ability to learn quickly and contribute effectively;
- Strong problem-solving skills, able to analyze opportunities and inefficiencies, and propose solutions to management;
- Ability to collaborate with cross-functional teams (sales, marketing, production, operations, finance, and senior management);
- Supplementation and fitness industry knowledge/experience is a plus;
Benefits
- Work from home;
- Payment in dollars per working hour (40-hour week);
- Starting salary between 6$ - 12$ per hour depending on your experience, with room for raises based on performance;
- A workplace that values its people;
- Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;
Remember to upload your data in English, please. Including your resume.
Business consultancy founded in San Diego California dedicated to assisting business owners in expanding their operations by connecting them with top-notch virtual assistants from around the globe.
Business consultancy founded in San Diego California dedicated to assisting business owners in expanding their operations by connecting them with top-notch virtual assistants from around the globe.
