Virtual Assistant - Tutoring Operations Coordinator

Job description

**Position Overview:** Tutor Jackets is seeking a proactive, detail-oriented Virtual Assistant to support internal operations and tutor-student coordination. The ideal candidate will handle administrative workflows, help with project tracking, and facilitate communication across platforms. The role is part-time, with potential to expand based on performance and business growth. ### Key Responsibilities: - Coordinate tutor-student scheduling, including cancellations, rescheduling, and finding substitutes - Support calendar management and set up accounts or systems as needed - Handle monthly session renewals and prepare basic invoices - Document internal SOPs and assist with ongoing project management - Maintain and organize tutor availability and student data - Participate in client communication via group chats (currently Google Voice; may transition to OpenPhone) - Track tasks and deadlines across tutoring programs ### Must-Have Qualifications: - 2+ years of experience in virtual assistance, customer support, or academic coordination - Strong written communication skills in English - Experience with calendar tools (e.g., Google Calendar) and productivity platforms (e.g., Google Workspace, Notion, or similar) - Ability to manage multiple tasks with attention to detail - Reliable internet connection and quiet work environment - Proactive, solution-oriented mindset with strong time management ### Software Tools: - **Google Workspace (Docs, Sheets, Calendar)** - **Google Voice (may transition to OpenPhone)** - **CRM or task/project management tools (Notion, Trello, or similar)** - **Optional: Experience with invoicing tools or basic accounting systems** ### Work Schedule & Timezone: - **Part-Time: 20 hours/week** - **Preferred Hours:** Monday–Friday, **4 PM – 8 PM EST**, occasional Saturdays - Flexibility and potential overtime during high-volume periods (to be pre-approved)