Virtual Client Information Officer (vCIO)

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive We are seeking a highly qualified Virtual Client Information Officer (vCIO) to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented. Responsibilities Act as a strategic advisor, aligning client technology with business goals. Deliver executive-level insights and communicate effectively with both technical and non-technical stakeholders. Ensure client environments are secure, scalable, and optimized for performance and growth. Develop IT roadmaps, lead business reviews, manage budgets, and uphold compliance standards. Build and maintain strong client relationships, serving as the primary point of contact and escalation. Mentor internal team members and foster collaboration across departments. Identify gaps and partner with technical teams to scope and prioritize initiatives. Ensure alignment with industry best practices and regulatory requirements. Requirements5+ years of experience in IT consulting, account management, or technical leadership, ideally within the MSP space. Proven success in strategic IT planning, budgeting, and engaging with C-suite stakeholders. Strong business acumen with the ability to align technology with business strategy. Industry certifications (e.g., MCSA, VCP, CCNA) are a plus. Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support preferred. Excellent multitasking, prioritization, and follow-through in a fast-paced, collaborative environment. Highly organized, detail-oriented, and self-motivated with minimal supervision. Expected schedule of approximately 47 hours per week, including occasional evening client dinners and events.Must be able to pass a background check and hold a valid U.S. driver’s license. BenefitsCharles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more! Our Commitment to Inclusion: Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive

We are seeking a highly qualified Virtual Client Information Officer (vCIO) to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.

Responsibilities

• Act as a strategic advisor, aligning client technology with business goals.

• Deliver executive-level insights and communicate effectively with both technical and non-technical stakeholders.

• Ensure client environments are secure, scalable, and optimized for performance and growth.

• Develop IT roadmaps, lead business reviews, manage budgets, and uphold compliance standards.

• Build and maintain strong client relationships, serving as the primary point of contact and escalation.

• Mentor internal team members and foster collaboration across departments.

• Identify gaps and partner with technical teams to scope and prioritize initiatives.

• Ensure alignment with industry best practices and regulatory requirements.

Requirements

• 5+ years of experience in IT consulting, account management, or technical leadership, ideally within the MSP space.

• Proven success in strategic IT planning, budgeting, and engaging with C-suite stakeholders.

• Strong business acumen with the ability to align technology with business strategy.

• Industry certifications (e.g., MCSA, VCP, CCNA) are a plus.

• Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support preferred.

• Excellent multitasking, prioritization, and follow-through in a fast-paced, collaborative environment.

• Highly organized, detail-oriented, and self-motivated with minimal supervision.
• Expected schedule of approximately 47 hours per week, including occasional evening client dinners and events.

• Must be able to pass a background check and hold a valid U.S. driver’s license.

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

Charles IT is the Connecticut Compliance Expert, your friendly IT team focused on helping companies in highly regulated industries make their high-stakes technology work for them. Here, IT is Personal: We know that disaster recovery, cloud services, and complex compliance from HIPAA to CMCC and DFARS are only half the work. The other half is about helping people – building real relationships that deliver real results and create raving fans. Call us day or night, snowstorm or hurricane: a human will answer the phone (we promise), and we will show up, on point, with a smile and a solution.

Charles IT is the Connecticut Compliance Expert, your friendly IT team focused on helping companies in highly regulated industries make their high-stakes technology work for them. Here, IT is Personal: We know that disaster recovery, cloud services, and complex compliance from HIPAA to CMCC and DFARS are only half the work. The other half is about helping people – building real relationships that deliver real results and create raving fans. Call us day or night, snowstorm or hurricane: a human will answer the phone (we promise), and we will show up, on point, with a smile and a solution.