Virtual Patient Care Coordinator

Job description

Position Summary The front desk takes pride in providing timely, accurate, and friendly service as the first person a patient encounters. This position requires self-motivation, quick thinking, and personability. The ideal team member has great attention to detail, the aptitude to quickly learn new software and complex concepts, the ability to multitask, excellent communication skills, a professional demeanor, and positive energy in the virtual workplace. Job Details: Work Arrangement: Onsite (either Eastwood or Bridgetowne site) Schedule: Must be amenable to working the night shift and a shifting schedule, including weekends Holidays: Observes US Holidays Responsibilities: Greet patients and visitors virtually through the clinic's chosen systems and provide exceptional customer service. Check patients into the EMR and collect payments (deductibles, copayments, patient balances) at the appropriate time. Verify patient insurance eligibility for medical benefits in an outpatient office setting. Review patient demographics and intake paperwork for completeness; collect and update information in the EMR. Schedule patient appointments accurately to the provider's treatment-plan recommendations, ensuring future appointments are set before patients leave the office. Direct patients and visitors to designated treatment areas and manage the overall flow of the front office. Communicate effectively and proactively with in-office staff. Qualifications: 1–3 years of customer care; medical office, health & wellness, or nursing experience highly desirable. Strong command of English, speaking and writing. Professional phone manner; comfortable with outbound calls via digital communication tools. Basic familiarity with physical therapy or medical intake terminology is a plus. Self-motivated and reliable, with a strong desire to meet results and KPIs.