Virtual Performance Manager

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Virtual Performance Manager based in the United States.** Join a technology-driven organization transforming the automotive industry through innovative software, data, and connected digital solutions. As a Virtual Performance Manager, you will serve as a strategic advisor and primary relationship owner for a portfolio of dealership, agency, and partner accounts. You will help customers maximize the value of automotive technology solutions while improving operational efficiency, product adoption, and business performance. By analyzing key performance indicators and identifying growth opportunities, you will develop strategies that strengthen customer relationships and drive long-term retention. Working closely with cross-functional teams, you will deliver actionable recommendations, support revenue expansion, and enhance the overall customer experience. This full-time opportunity combines consultative account management, data-driven decision-making, and relationship building, with approximately 15% travel. ### Accountabilities - Strategic Account Management: Manage a portfolio of assigned dealership, agency, and partner accounts, acting as the primary strategic advisor and maintaining strong, long-term customer relationships. - Performance Analysis and Business Reviews: Conduct regular business reviews to evaluate key performance indicators, product adoption, customer engagement, return on investment, and emerging business opportunities. - Account Growth and Retention: Develop and execute account strategies that improve customer satisfaction, strengthen account health, reduce churn, and increase long-term revenue through renewals, upselling, and broader product adoption. - Customer Performance Optimization: Identify operational challenges and performance gaps, then recommend tailored solutions that help customers improve efficiency, achieve business objectives, and maximize the value of their technology investments. - Executive Communication: Prepare and deliver presentations, performance reports, and strategic recommendations to dealership executives and other key decision-makers. - Cross-Functional Collaboration: Partner with Customer Success Managers, vice presidents, implementation teams, and product specialists to coordinate customer initiatives, resolve issues, and ensure successful solution adoption. - CRM and Opportunity Management: Maintain accurate customer records, account activity, performance insights, and sales opportunities within Salesforce CRM to support effective account planning and reporting. - Revenue Development: Identify opportunities to expand existing accounts, promote relevant products and services, and contribute to overall business growth through consultative selling and customer value creation. ## Requirements - Professional Experience: At least five years of experience in account management, customer success, business consulting, dealership operations, or automotive technology. - Automotive Industry Knowledge: A strong understanding of dealership operations, automotive aftermarket solutions, and the challenges facing automotive businesses. - Technology Expertise: Familiarity with automotive technology, telematics, Internet of Things (IoT) solutions, software-as-a-service (SaaS) platforms, and customer lifecycle management. - Analytical Skills: Ability to interpret performance metrics, assess customer adoption trends, evaluate ROI, identify business opportunities, and translate data into actionable recommendations. - Technical Proficiency: Experience using Salesforce CRM, Microsoft Excel, Power BI, and Microsoft 365 to manage customer information, analyze results, and prepare business reports. - Communication and Presentation: Strong verbal and written communication skills, with the ability to present complex information clearly and influence stakeholders at