Vision Services Manager

Job description

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley , Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry , and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. Are you a strategic operations leader with experience scaling B2B partnerships and driving process innovation across transformative sales and support services? EssilorLuxottica is seeking a hands-on, forward-thinking Vision Services Manager to join our team in North Sydney. Reporting directly to the ANZ Support Services Director, you will own and optimise high-value retail contracts with major corporate partners and enhance sales and support services for Vision Plan. This pivotal leadership role will see you bridge the gap between commercial strategy and operational excellence, ensuring seamless partner experiences across our extensive retail network. Key Responsibilities Lead the end-to-end experience for B2B partners, ensuring service excellence and delivery against agreed SLAs and KPIs. Drive operational improvements by identifying inefficiencies and implementing scalable processes and automation solutions. Collaborate with cross-functional teams to optimise retail and commercial workflows across ERP, POS and SAP systems. Monitor, analyse and present performance metrics to support business decisions and stakeholder engagement. Lead, coach and develop a high-performing team, fostering a positive, collaborative and accountable culture. Build capability within the team through mentoring, succession planning and structured development initiatives. Partner with key internal and external stakeholders to deliver operational excellence and support ongoing business growth. About You Minimum 3+ years managing specialised teams within B2B, commercial operations, or corporate support. Advanced proficiency in Microsoft Office; hands-on experience with enterprise ERP/POS systems (SAP highly regarded). Strong background in managing complex SLAs, vendor contracts, and continuous improvement frameworks. Exceptional communication skills with a track record of influencing senior corporate partners and internal cross-functional teams. Working at EssilorLuxottica A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head office located in North Sydney, you will enjoy the following benefits: Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ Up to 50% off Oakley eyewear and apparel throughout the year. Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage. Abundance of local cafes, a major shopping centre and close to public transport facilities Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities. Wide range of career opportunities across the EssilorLuxottica network Complimentary full-time concierge services offering an exclusive hotel-style experience! Options for a hybrid working environment Next Steps To be considered for this opportunity, please click apply and send your resume today. *Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica* As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.