Visitor and Event Coordinator - Onsite (US Citizens)

Job description

Work Location: Onsite, New London, Connecticut Security Requirement: Ability to successfully complete a Tier 1/NACI suitability investigation and obtain required facility and system access Position Overview We are seeking a Visitor and Event Coordinator to manage front-of-house operations, visitor-experience activities, institutional scheduling, and approved museum events. This individual will coordinate recurring museum programs, community activities, military functions, and evening or weekend events while supporting safe visitor flow and protecting the gallery environment. The ideal candidate combines event-planning expertise with strong hospitality, customer-service, and public-attraction experience. Key Responsibilities Coordinate approved public programs, museum activities, community events, and military-related functions. Develop run-of-show documents, event timelines, floor plans, staffing plans, setup requirements, and logistical schedules. Coordinate event setup, equipment placement, transitions, and teardown. Serve as the primary onsite operational contact during assigned evening and weekend events. Enforce building rules, safety requirements, occupancy restrictions, and gallery protections. Coordinate visitor flow, crowd management, accessibility, and front-of-house logistics. Maintain the master institutional calendar and deconflict daily museum operations with special events. Collect and analyze visitor feedback and recommend improvements to the visitor experience. Coordinate with visitor-service, education, volunteer, IT, AV, and exhibit-maintenance personnel. Train or support frontline staff in Government-approved museum information and visitor-service practices. Track authorized event costs, vendor invoices, and supporting cost-allocation documentation. Coordinate approved third-party vendors while recognizing that contractor personnel may not obligate Government funds or approve Government payments. Develop and maintain appropriate event and visitor-services procedures. Ensure food, beverages, equipment, and event activities remain within approved spaces and museum protocols. Minimum Qualifications Bachelor’s degree in Hospitality Management, Public Relations, Marketing, Event Management, or a related field. Two to four years of experience in event planning, hospitality, visitor services, front-of-house operations, or a related environment. Experience coordinating events involving multiple participants, vendors, schedules, and operational stakeholders. Proficiency with Microsoft Office, event-registration platforms, scheduling systems, and related administrative tools. Knowledge of crowd management, visitor flow, accessibility, fire-code considerations, occupancy limitations, and general event safety. Strong customer-service, communication, organization, and problem-solving skills. Availability to support evening, weekend, holiday, and special-event schedules. Preferred Qualifications Experience supporting events or visitor operations in a museum, cultural institution, public attraction, military organization, or Government facility. Experience coordinating functions involving senior Government officials, military leaders, community representatives, or invited dignitaries. Experience managing event vendors, including caterers, equipment-rental providers, AV teams, or similar service providers. Experience developing visitor surveys and using feedback to improve operations. Familiarity with ADA-conscious visitor flow and accessible event planning. Knowledge of Coast Guard history, maritime heritage, or military-event protocols. Summary of Benefits 15 PTO days 11 paid holidays Medical Insurance with – 3 options (HSA with $600 Employer Contribution). Dental Insurance with no age limit orthodonture. Vision Insurance through EyeMed in and out of network coverage. Short Term and Long-Term Disability coverage with 100% premium support, Life insurance and AD&D with 100% premium support Supplemental Life Insurance Critical Care and Accident Insurance availability Pet Insurance through Nationwide Employee Assistance Program 401k with enrollment from day one. 4% deferral by company. $1500 Annual Training Budget $1500 Referral bonus Eligibility for annual merit and discretionary bonus Flexible work arrangements Equal Opportunity Employer Minority/Female/Veterans/Disabled About Swingtech Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.