Visitor Centre Operator

Job description

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best? SDUK's brands include the Nation’s favourite cheese brand Cathedral City plus other well-known butter & spreads (Clover, Country Life, Vitalite, Utterly Butterly), dairy ingredients and dairy free products. Working in our award-winning visitor experience centre in the heart of the Yorkshire Dales, you will provide a memorable and enjoyable visit to all our customers whilst exceeding expectations, by providing a friendly, professional, and knowledgeable customer service. Our Wensleydale Creamery Visitor Centre in Hawes welcomes around 300 thousand visitors per year and is the flagship of Yorkshire Wensleydale Cheese, showcased through our fabulous Visitor Experience, Cheese Shop, Gift Shop, Calvert’s Restaurant & 1897 Coffee Shop. Work pattern: part time option - working alternate weekends and one week day every week. Seasonal options also available especially for weekend work. Typical working hours - 8.30am - 5pm with flexible hours available. YOU’LL MAKE CONTRIBUTIONS THAT MATTER BY… Serving our customers with exceptional and professional customer care across all departments and areas. Demonstrating good knowledge of our products. Dealing with customer queries and promoting our brand. Building rapport and going the extra mile to engage with customers. Handling customer complaints with a proactive approach. Handling cash / card transactions in line with company policy. Maximizing sales at every opportunity. Ensuring departments are clean, tidy and fully stocked. YOU’RE BEST SUITED FOR THE ROLE IF YOU… Are comfortable working in a fast-paced, high-pressure environment. Enjoy offering outstanding customer experiences. Are able to multi-task effectively. Love variety and are looking for a flexible role. WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH… Full training and knowledge of our products Flexibility for full time, part time and seasonal hours Inclusive working environment Opportunities for progression within the UK Employer pension contributions Health cash plan - claim money back towards essential healthcare such as dental, eye care etc. Access to Thrive 24-hours a day - a leading and NHS clinically approved app which focuses on general wellbeing Long service recognised every 5 years Life assurance up to 4 x contractual pay Discounted SDUK branded products Free, onsite parking 25 holidays + 8 bank holidays (pro rata for part time employees) One paid workday a year to volunteer for a local community or charitable institutions of your choice My Staff Shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers. We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team. To enable you to bring your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process. #SDUK2026 Agencies - Thank you for your interest in working with Saputo Dairy UK. We have a PSL who will be supporting us if needed. We do not pay fees or acknowledge any CV’s supplied to Saputo Dairy UK unless you have been briefed on the role by a member of the Talent Acquisition Team. In the UK, Saputo is a producer of leading British food brands and value-added ingredients. We manufacture a range of cheeses, dairy spreads, and dairy-free products, with a portfolio of well-loved brands including Cathedral City, Clover, Country Life, Frylight and Wensleydale. Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.