Visual Merchandising Specialist

Job description

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision. **Job Overview** As the VM Specialist, In-Store Signage & Production, you will own the full production lifecycle of our in-store signage and window assets, from vendor inputs and proofing through distribution to 60+ stores, and act as the voice of VM to our retail field teams. It's a great time to join the Merchandising team because our fleet is growing, our windows and in-store storytelling are central to how customers experience the brand, and this role keeps all of it accurate, on time, and on brand. This role receives strategic direction from the Sr Director, Visual Merchandising and exercises independent judgment managing production timelines, vendor relationships, and store-level asset accuracy. It holds no direct reports. **What you'll do** - Own the signage and window distribution list across 60+ stores, tracking fixture type (organic vs. classic), specs, tracking numbers, and active status to ensure every store receives the correct assets for each campaign - Manage in-store signage versions and traffic sheets across 27 window types, ensuring accuracy and on-time delivery for product launches and seasonal campaigns - Partner with print vendors and internal creative teams to send correct production inputs for each store type, proof assets, and resolve quality issues (e.g. material or finish failures) before they reach the floor - Develop, build, and communicate window directives that translate campaign creative into executable store direction - Serve as the voice of VM for signage and windows, packaging direction for stores and partnering with Store Managers' leadership (MSLs), regional field teams, and store communications - Track and resolve store needs, including replacements, missing assets, and remodel updates, through Linear to keep stores merchandised and on-brand - Coordinate with the print vendor on store-level invoicing and maintain accurate monthly invoice entry in the VM budget spreadsheet, using Excel automation where possible to keep spend tracking reliable - Review store execution photography and conduct store visits 1–2x per month to assess how signage is reading and windows are executing, feeding production gaps and asset quality issues back into future builds - Coordinate ordering and distribution of display fixtures and visual assets for new store openings, and manage signage and asset planning and vendor coordination for new stores, remodels, and relocations - Align closely with the VM Specialist, VM Directives so signage and window direction stay consistent with quarterly and product-drop directives ***Key Performance Indicators*** - Signage distribution accuracy (correct assets to correct stores) - On-time delivery of signage and window assets ahead of product launches and campaign dates - Turnaround time on store requests (replacements, missing assets) logged in Linear - Vendor quality and error rate, including reprints - Accuracy and timeliness of monthly store-level invoice tracking against budget **What you'll bring to the team** - Proven experience in retail marketing production, managing signage or print assets from vendor inputs through store delivery - An eye for detail, with experience proofing print and window assets for quality, accuracy, and brand consistency - Proven track record managing high volumes of assets and versions simultaneously across a multi-store fleet, with exceptional organization and attention to detail - Advanced Excel skills, including building trackers and automating recurring reporting or distribution lists - Experience managing print or production vendors, including sending store-specific inputs and solving quality or timeline problems directly - Strong written communication, able to package clear direction for field teams, MSLs, and store communications - Comfortable presenting and holding your ground with executives, calm and confident under pressure - Ability to work independently across multiple concurrent asset tracks and deadlines - Comfortable with a deadline-driven, cyclical workload that is not a standard 9–5, including peak periods tied to launches and planning cycles (the role begins during AOP, our busiest period) - Willingness to travel to stores 1–2x per month - **We're building an AI-fluent organization. We welcome candidates at all stages of their AI journey — what matters is curiosity, a willingness to learn, and an openness to working alongside AI tools as part of how we do our best work.** **Benefits at Mejuri:** - A minimum of four weeks vacation, plus personal days and three religious/cultural observance days. - A hybrid work model for all corporate roles - ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year. - Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support. - Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees. - A generous product discount! Please note that these benefits apply to full-time employees. **Location** Toronto, Ontario 60 Bloor Street W Hybrid; 3 days in office 2 days remote At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another.This position requires in office work 3 days a week and remote work 2 days a week. Our office is located at 60 Bloor Street W, Toronto. **Salary**70K-89K Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of **70-89K** per annum based on a candidate’s experience and qualifications. We will review individual salary expectations and \*\*weight salary commensurate with experience. At Mejuri, we use AI-assisted tools as part of our recruitment process to help screen and assess candidate applications. All hiring decisions involve human review, and our Talent team remains responsible for evaluating candidates and making final decisions throughout the process. #LI-Onsite **At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.** Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. **Success, for us, means living our values relentlessly.** Our values are: **RAISE THE BAR** | Stay Curious, Share/Seek Feedback, and Strive for Excellence **CUSTOMER OBSESSED** | Get close to the customer and prioritize them in our decisions **EMPOWERED OWNERS |** Treat the company like your own, take initiative **FIND A WAY |** Seek simple, creative solutions, and act fast **DRIVE RESULTS** | Be clear on your goals and be relentless in achieving them **TEAM FIRST** | Value team success over personal ego **Accommodation / Accessibility:** Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.