[VO2 Force] - Salesforce Business Analyst (Lille)

Job description

🌟 **VO2 GROUP : Leader français indépendant en conseil Tech et Digital** Entre conseil stratégique et réalisation technologique, nous cultivons un esprit "boutique" : de l'excellence, de l'humain et une forte culture de l'innovation. Nous sommes présents à Paris, Montréal, Shanghai, New York et Genève, avec plus de 800 consultants. 🌍 Leader mondial de l'expérience client et corporate Nous collaborons avec les marques les plus emblématiques pour assurer leur succès : ✔️ De la stratégie et l'innovation ✔️ À l'exécution à grande échelle, grâce à notre expertise en business, tech, data et IA 🤖✨ 🏆 Reconnaissances & Leadership Leader en innovation et croissance 2025 (Les Echos Business Magazine) Acteur multi-tech et partenaire Premium Salesforce 🌿 Champion d'une "Tech Responsable et Durable" Créé avec la parité hommes-femmes, défendant l’égalité grâce à une équipe de direction engagée 🌟 45 % de femmes au sein de nos équipes Campagne primée TopCom en 2024 📜 Certifications et Prix Salesforce Impact Partner 2024 Cybervadis 2025 Entreprise à impact de l'année 2024 par Choose My Company 🚀VO2 GROUP: The Bright Side of Tech 🌈 ___________________________________________________________________ **Job Description** In collaboration with a Practice Manager or Engagement Manager, your objective is to contribute to brand development by leveraging your business and functional skills in Salesforce solutions to successfully deliver high-value projects for our clients. **Key Responsibilities** - Engage in pre-sales activities and participate in the implementation of projects addressing our clients' digital transformation challenges. - Take full ownership of the solution implementation process: - Prepare scoping workshops. - Facilitate user requirement gathering workshops. - Draft technical specifications and functional requirements. - Configure and set up the solution. - Test the proposed solution and ensure the quality of deliverables. - Provide post-launch support (change management, training, application maintenance). - Lead understanding, analysis, and modeling of business user needs and solution definition. - Take responsibility for project design (configuration and/or supervision) and deliverable quality. - Contribute to setting up platform performance and responsiveness tests to ensure a positive user experience and optimize adoption. - Assist the client in developing the Solution Roadmap and anticipate upcoming project iterations. - Master process builders and flows to challenge development teams and ensure adherence to solution deployment best practices. - Propose, submit, and defend recommendations. - You hold a Master's degree (BAC+5) and have at least 2 years of successful and significant experience in implementing Salesforce solutions. - You are familiar with the platform's limitations and ideally hold at least one Salesforce certification. - Your strong customer service orientation, initiative, ability to work in a team, and comprehensive project management vision will be assets for success in this role. - You excel in communication, active listening, and challenging teams, and you are proficient in both written and spoken English and French. - Confident with clients, you can articulate your viewpoints and challenge stakeholders to guide them towards the best solutions for their needs. - We are seeking a talented individual passionate about innovation and technology, eager to develop concrete and stimulating projects with prestigious clients.