VodafoneThree - Senior Manager - Financial Services Compliance Advice

Location: London OR Newbury + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week – Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth. What you’ll do The Financial Services Compliance Advice function sits within the second line Risk & Compliance Team, providing independent guidance, challenge and oversight on VodafoneThree’s financial services activities. It translates FCA expectations into practical, proportionate and commercially viable requirements. As VodafoneThree’s subject-matter expert for financial services compliance advice, you’ll provide authoritative, risk-based guidance on complex regulatory matters. Working closely with the Head of Financial Services Compliance, you’ll oversee key compliance risks, inform policy and controls, embed Consumer Duty, support regulatory engagement and strengthen governance and reporting. You’ll bring deep FCA expertise and a strong track record of delivering impactful compliance advice in a regulated financial services environment. You’ll also be confident providing constructive challenge and building trusted relationships across commercial, operational, legal and senior leadership teams. Be VodafoneThree’s subject-matter expert on the FCA Handbook, including CONC, ICOBS, PRIN, PERG and SYSC, translating complex requirements and regulatory change into clear, risk-based and commercially aware advice. Act as a trusted second-line advisor, setting consistent standards and providing constructive challenge and oversight on business initiatives, product development and change. Lead compliance input into new or materially changed financial services products and activities, confirming permissions under PERG and embedding Consumer Duty, regulatory requirements and good customer outcomes from design to delivery. Support first-line ownership of compliance and conduct risks through effective risk assessment, escalation and proportionate controls, while advising on incidents, breaches, root cause analysis and timely remediation. Support regulatory engagement and represent Compliance in key governance forums, providing clear technical analysis, reporting and management information, while building capability through guidance, mentoring and knowledge-sharing. Who you are Regulatory Subject Matter Expert: Deep FCA expertise across CONC, ICOBS, PRIN (including Consumer Duty) and SYSC, with the ability to interpret complex regulations, provide clear business guidance, and lead on regulatory change implementation. Consumer Duty & Regulatory Advisory Leadership: Proven experience embedding Consumer Duty principles across customer journeys, governance and product lifecycles, while providing robust second-line challenge and influencing customer outcomes. Risk, Governance & Controls: Strong understanding of compliance and governance frameworks, with experience advising on incidents, breaches, remediation activities, risk assessments and control effectiveness. Senior Stakeholder Engagement: Confident communicator and constructive challenger, able to influence senior leaders, present risk trade-offs, and translate technical regulatory requirements into practical commercial solutions. Collaborative & Continuous Improvement Mindset: Thrives in fast-paced transformation environments, uses data and MI to identify emerging risks, improves ways of working, and works collaboratively across teams to deliver consistent, high-quality compliance advice. Desirable: Experience within telecoms financial services, retail finance or fintech environments, alongside relevant professional qualifications such as ICA, CISI or CII. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application. What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( ) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. #VodafoneThree #LI-Hybrid