Vodapro (Swords)

Job description

Join us At Vodafone, we’re not just shaping the future of connectivity for our customers — we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the right balance between work and life, Vodafone offers the opportunity to help you belong and make a real impact. The Role As a VodaPro team member , you are a senior tech expert within the store team, recognised as the go‑to specialist for advanced device support, digital solutions, and enhanced customer experiences. You play a key role in supporting, advising, and empowering customers to get the most from their technology, bringing Vodafone’s belief to life that every customer counts. You understand that customer satisfaction is a critical driver of long‑term success and loyalty. Through your expertise and approach, you consistently deliver exceptional service, knowing that outstanding experiences have a lasting impact. You lead by example on the shop floor, setting the standard for customer care and acting as a role model for colleagues in how customer needs are understood, managed, and fully resolved. As part of VodaPro , you take ownership of complex customer journeys, provide guidance and support to the wider team, and play a key part in strengthening customer advocacy and loyalty. What you’ll do Key Responsibilities – VodaPro Tech Advice Expert As a VodaPro specialist, in addition to core sales responsibilities,you will: Deliver and manage customer appointments and in‑store training sessions, providing tailored guidance on devices and digital services Ensure customers leave fully set up, connected, and confident in using their device and key features Support end‑to‑end device setup, including content transfers (contacts, photos, data) and account configuration (e.g. email, iCloud, Google) Lead digital customer journeys in store, promoting adoption of the My Vodafone app and enabling self‑service capabilities such as billing and top‑ups Drive and support Trade‑In performance, identifying opportunities and coaching colleagues to maximise results Promote and support the in‑store repair service, working closely with the on‑site engineer to deliver a seamless experience if applicable. Take ownership of complex customer queries and escalations, managing resolutions and ensuring effective handovers where required Demonstrate advanced device features and capabilities, acting as a trusted expert for both customers and colleagues Troubleshoot and resolve technical issues, including software updates, diagnostics, account access, and device optimisation Support ongoing learning within the team by sharing expertise, staying current on new technologies, and embedding best practices in customer experience. Who you are Skills and Experience: Essential A strong passion for technology and customer experience, with the ability to translate this into consistently high‑quality outcomes Demonstrated experience in resolving complex customer and technical issues, with a focus on delivering right‑first‑time solutions Advanced communication skills, with the ability to clearly and confidently simplify technical concepts for a range of audiences Confidence in managing escalated queries and specialist cases independently, with a high level of accountability Strong organisational skills, with the ability to prioritise effectively and take full ownership of multiple customer journeys High level of digital literacy, with proven ability to navigate and utilise multiple systems efficiently Desirable Experience in a senior advisor, specialist, or technical support role within a customer‑facing environment Strong working knowledge of iOS, Android, cloud‑based services, and mobile applications Experience influencing customer experience through service excellence and resolution quality Commercial awareness, with the ability to identify and support opportunities for value‑added services. Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply — you may be the right candidate for this role or another opportunity. Why Join Vodafone This role offers a Senior Position within store, providing the opportunity to develop your customer expertise within a specialist area. It’s ideal for individuals looking to expand their experience, take on greater responsibility, and play a meaningful role in delivering world class customer service while still benefiting from a supportive and collaborative team environment. At Vodafone, you’ll have the opportunity to lead, grow, and make a real impact while building a long‑term career. We are committed to creating an inclusive and supportive workplace where everyone can bring their full self to work. We are proud to be an equal opportunities employer and to support our people in achieving their full potential. Competitive Rewards – Competitive salary with a generous, performance‑based commission structure Health & Wellbeing – Access to discounted healthcare plans, an online gym, and a comprehensive wellness programme Financial Security – Pension plan with company contribution, life cover, and income protection options Generous Time Off – Annual leave plus bank holidays, additional company days, birthday leave, and the option to buy extra days Family Support – Inclusive family benefits including maternity, paternity, parental leave, and fertility support Learning & Growth – Access to training, development programmes, and Vodafone University to support career progression Exclusive Discounts – Discounts on Vodafone products, services, and a wide range of retail and lifestyle offers Career Opportunities – Pathways to grow within retail or explore wider roles across the business. And much more ….