Voice of Customer Researcher (IC Role)

Job description

Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications. Since our public launch, we've crossed **$100M in ARR** and grown to **over 10M users across 190+ countries**, who have built **12M+ applications** on Emergent. We're backed by **Creaegis, Claypond, Sentinel Global, Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.** We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by **repeat founders, Olympiad medalists, IIT & IIM alumni,** and leaders from **Google, Amazon, and Dropbox.** We're hiring builders who want ownership, speed, and impact at global scale. **The Role:** We're hiring a User Research Lead to be the voice of the customer at Emergent. With millions of users building on our platform across 190+ countries, understanding who they are, what they need, and why they behave the way they do is critical to how we build. You'll own the research function end-to-end, from scoping and planning studies to moderating interviews, synthesizing insights, and driving them into action across product, success, and sales teams. **What You'll Do:** - Convert research objectives into plans: own scoping, cohort definition, sample sizing, reachout plans, and questionnaire design - Moderate user interviews: probe well, stay neutral, and extract the real answer - Synthesize insights: analyze surveys and data, and drive actionable insights for the business - Present results well: align key stakeholders, present findings, uncover second-order deep-dive insights, and publish a repository of past research - Work across research methods including data analysis, surveys, and interviews - Partner with success, product, and sales teams to turn user insights into decisions **What We're Looking For:** - 6 to 10 years of experience in user research and synthesis of insights - Experience in CX, UX, or UI research, preferably for consumer companies - Comfortable with a range of research methods including data, surveys, and interviews - Strong communication skills to manage key stakeholders across functions: success, product, sales, and user interviews - Background at leading customer research agencies (such as Nielsen, Kantar, IPSOS, RNB Research, MarketXcel, or Gartner) or user-first customer organisations - Immediate or short notice period joiners preferred **Benefits and Perks:** 1. Daily Meals: Lunch and Dinner provided 2. Family Insurance: 5 Lakhs worth of coverage for you and your family 3. Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed 4. Flexible Working Hours: Work arrangements that fit your life and commitments Let's build the future of software together.