Volunteer & Community Engagement Associate

Job description

Volunteer & Community Engagement Associate Second Harvest Food Bank Springfield, Ohio | Full-Time | Hourly Non-Exempt Be the Reason Someone Has a Great Day Every year, hundreds of volunteers choose to spend their time helping Second Harvest Food Bank fight hunger in our community. As a Volunteer & Community Engagement Associate, you will be the person who turns those volunteer hours into meaningful impact. You'll actively welcome volunteers, lead projects, build relationships, and help create an experience that keeps people coming back to support our mission. If you enjoy working with people, thrive in a fast-paced environment, aren't afraid to roll up your sleeves, and want a career where your work makes a real difference, this opportunity may be exactly what you're looking for. Why Join Second Harvest Food Bank? At Second Harvest Food Bank, every box packed, every volunteer organized, and every distribution completed helps families, children, seniors, and neighbors facing food insecurity. As a Community Engagement Associate, you'll be at the center of that impact. You'll work directly with volunteers, community groups, staff members, and neighbors while helping make sure our warehouse and distribution operations run smoothly and efficiently. This is a great opportunity for someone who: Loves meeting and working with new people Enjoys leading groups and creating positive experiences Wants a mission-driven career Values teamwork and community service Enjoys a mix of people-focused and hands-on work What You'll Do Create Amazing Volunteer Experiences You'll be the face of the volunteer program, ensuring every volunteer feels welcomed, informed, appreciated, and connected to the mission. Responsibilities include: Greeting volunteers and volunteer groups Leading volunteer orientations and explaining work assignments Answering questions and solving problems Coordinating & overseeing volunteer activities and special projects Assisting with volunteer recognition and appreciation events Lead Meaningful Work You'll help volunteers accomplish projects that directly support hunger relief efforts by: Leading packing and sorting activities Supporting food distributions Encouraging volunteers to meet productivity and accuracy goals Helping maintain food safety standards Assisting with warehouse organization and cleanliness Support Community Impact You'll contribute to the overall operation of the Food Bank through: Tracking inventory and reporting needs Helping compile volunteer metrics and reports Assisting with warehouse and program operations Supporting mobile and on-site food distributions Working collaboratively with staff across departments Be a Leader While this position does not supervise employees, it does provide leadership and direction to volunteers throughout their service experience. What We're Looking For We're searching for someone who combines excellent customer service with a passion for helping others. Preferred Qualifications High school diploma or GED Ability to obtain and keep ServSafe certification for food handling Strong communication and interpersonal skills Experience working with customers, volunteers, community groups, or the public Ability to work independently and as part of a team Comfortable leading groups and providing direction Ability to handle multiple priorities in a fast-moving environment Successful Candidates Are: Positive and energetic Organized and dependable Patient and coach-oriented Respectful and inclusive Adaptable and flexible (especially with hours based on needs of groups, distributions & events) Passionate about serving others and strengthening the community Take ownership and accountability Ask questions with a curious intent to help others and better our processes Physical & Work Environment Requirements This is an active, hands-on role that operates primarily in a warehouse environment. Team members should be comfortable: Standing and walking throughout the day Working in warehouse, cooler, and freezer environments Lifting up to 60 pounds Working occasional evenings and weekends during events, distributions, or volunteer activities Being part of a fast-paced operation focused on serving neighbors in need What Makes This Role Special? Many positions allow you to interact with people. Few allow you to inspire them. Every volunteer who walks through our doors is choosing to give their time to help others. Your ability to welcome, encourage, organize, and support them has a direct impact on how many meals reach our community. At the end of the day, you'll know your work helped turn compassion into action. Compensation Starting Pay: $18.00 per hour Join Our Mission Second Harvest Food Bank is more than a warehouse. We are a community of people committed to ensuring our neighbors have access to nutritious food and the dignity that comes with it. If you're ready to combine leadership, service, teamwork, and community impact into one rewarding career, we encourage you to apply today. Come help us feed hope, strengthen communities, and change lives.