Volunteer Services Coordinator

Job description

Awarded 'Great Place to Work' ™ Certification Once Again! Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most. At Community Hospice & Palliative Care, we’re honored to bring clinical excellence and compassion to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers. We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay. The Volunteer Services Coordinator plays a central role in creating an engaging and rewarding experience for current and prospective volunteers across all programs. This includes, but is not limited to, initiatives in recruitment, retention, appreciation, engagement, satisfaction and other activities designed to attract a high quality, participative volunteer base. Position Details • Work Location: 5450 Ramona Blvd, Jacksonville FL (Westside Jacksonville Office); No work from home at this time • Days/Hours: Monday - Friday, 8:00am - 5:00pm • Compensation: $42-46K base salary plus full benefits package, including 23 days rollover PTO annual • Volunteer Services Department: Learn more about your future office here. Job Description • Develops and coordinates engagement strategies and recruiting techniques to build a volunteer base capable of meeting the specific needs of current and developing programs. • Interviews and recommends individuals for selection and onboarding as a Volunteer. • Completes all volunteer pre-screening requirements as required to be compliant with all applicable standards. • Develops and maintains strong relationships with strategic community resources that provide value to the selection process. • Develops analytics to determine effectiveness of volunteer recruitment and retention programs. • Creates, administers and analyzes quarterly Volunteer satisfaction surveys; draws conclusions and provides recommendations based on analysis of the data. • Develops and deploys innovative methods for maintaining optimal volunteer commitment and engagement. • Facilitates follow up with inactivated volunteers to identify reasons and interest in continued volunteer service. Documents reasons for further analysis and future decision making. • Holds volunteer roundtable discussions. • Meets all project/department milestones and goals on a consistent basis. • Plans and coordinates annual volunteer appreciation event. • Writes and distributes volunteer newsletter. • Researches best practices in Volunteer recruitment and retention. • Adheres to Community Hospice & Palliative Care’s core values. • Other duties as assigned. Education & Experience: • Associates Degree (minimum) or equivalent combination of work experience and education • Two (2) years minimum of recruiting or related experience preferred • Hospice or other non-profit agency experience a plus • Marketing or communications experience a plus Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at . We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: . Equal Opportunity Employer