VP, Account Management - Facilities POSITION SUMMARY: We are seeking an experienced and strategic VP, Account Management, to focus on driving sales growth in our Sago facilities. As a VP, Account Management - Facilities, you will be responsible for developing and growing a portfolio of new and existing clients specifically focused on our U.S. facilities. The ideal candidate will have deep, established relationships with in-person clients and an extremely strong knowledge of Sago’s facilities and the local respondent market.KEY JOB RESPONSIBILITIES:· In depth understanding of Sago Facility locations, operations, and services and how to customize outreach for different customer segments through a deep understanding of in-person customer needs and requirements. · Manage an existing portfolio of facility clients, based on set sales targets and working with operations to ensure that the profitability expectations are met· Identify and build strong relationships with influencers/decision makers within client organizations to develop new business. This role requires consistent and targeted hunting to hit success metrics.· Develop annual sales plan to produce aggressive year-over-year growth and effectively manage profit/pricing expectations. · High level calendar optimization across Sales, Ops, and Client stakeholdersIdentifies new sales opportunities and drive revenue by acquiring new facility clients, expanding into new departments within existing accounts and/or reviving lapsed customers. Owns long-term client lifetime value over short-term project profitabilityUtilize knowledge of accounts and existing data to analyze and forecast account performance. Achieve and/or exceed quarterly revenue, and profit targets and lead indicator performance metrics.Develop insightful proposals and deliver strategic sales communications; consult with clients on sample design and business issues.Provide superior customer service by working with internal teams in collaboration on project specifications – including calendar management and local feasibility - and deliver quality results to clients while actively resolving sales issues.Manage incoming facility rental-only bid requests, partnering with Account Management talent for other bidding needs.· Work closely with Sales leadership to ensure all account strategy is aligned with company goals and objectives.· Work jointly and in collaboration with VP Facility Operations to deliver an exceptional client experience and return us to growth· Provide client feedback and industry input to improve current products and innovative client tools/products.· Deliver results that produce high levels of client satisfaction and loyalty CORE COMPETENCIES:· Strong knowledge of Sago’s facilities and a passion to grow that product· Deep focus on client satisfaction, loyalty, and long-term partnership development· Strong interpersonal and communication skills to engage with clients and collaborate across multiple internal teams and stakeholders· Ability to identify customer needs and recommend appropriate solutions· Excellent negotiation and persuasion skills· Strategic thinking and problem-solving abilities· Proficient in analyzing sales data and market trends RequirementsEducation/Experience/Computer Skills· Bachelor’s degree or equivalent experience required.· Applicants must bring a mature level of industry knowledge and expertise with a strong knowledge of qualitative and quantitative data collection methodologies· Strong knowledge of Microsoft OfficeBenefitsMedical, Dental, Vision, 401K
VP, Account Management - Facilities
POSITION SUMMARY:
We are seeking an experienced and strategic VP, Account Management, to focus on driving sales growth in our Sago facilities. As a VP, Account Management - Facilities, you will be responsible for developing and growing a portfolio of new and existing clients specifically focused on our U.S. facilities. The ideal candidate will have deep, established relationships with in-person clients and an extremely strong knowledge of Sago’s facilities and the local respondent market.
KEY JOB RESPONSIBILITIES:
· In depth understanding of Sago Facility locations, operations, and services and how to customize outreach for different customer segments through a deep understanding of in-person customer needs and requirements.
· Manage an existing portfolio of facility clients, based on set sales targets and working with operations to ensure that the profitability expectations are met
· Identify and build strong relationships with influencers/decision makers within client organizations to develop new business. This role requires consistent and targeted hunting to hit success metrics.
· Develop annual sales plan to produce aggressive year-over-year growth and effectively manage profit/pricing expectations.
· High level calendar optimization across Sales, Ops, and Client stakeholders
- Identifies new sales opportunities and drive revenue by acquiring new facility clients, expanding into new departments within existing accounts and/or reviving lapsed customers. Owns long-term client lifetime value over short-term project profitability
- Utilize knowledge of accounts and existing data to analyze and forecast account performance.
- Achieve and/or exceed quarterly revenue, and profit targets and lead indicator performance metrics.
- Develop insightful proposals and deliver strategic sales communications; consult with clients on sample design and business issues.
- Provide superior customer service by working with internal teams in collaboration on project specifications – including calendar management and local feasibility - and deliver quality results to clients while actively resolving sales issues.
- Manage incoming facility rental-only bid requests, partnering with Account Management talent for other bidding needs.
· Work closely with Sales leadership to ensure all account strategy is aligned with company goals and objectives.
· Work jointly and in collaboration with VP Facility Operations to deliver an exceptional client experience and return us to growth
· Provide client feedback and industry input to improve current products and innovative client tools/products.
· Deliver results that produce high levels of client satisfaction and loyalty
CORE COMPETENCIES:
· Strong knowledge of Sago’s facilities and a passion to grow that product
· Deep focus on client satisfaction, loyalty, and long-term partnership development
· Strong interpersonal and communication skills to engage with clients and collaborate across multiple internal teams and stakeholders
· Ability to identify customer needs and recommend appropriate solutions
· Excellent negotiation and persuasion skills
· Strategic thinking and problem-solving abilities
· Proficient in analyzing sales data and market trends
Requirements
Education/Experience/Computer Skills
· Bachelor’s degree or equivalent experience required.
· Applicants must bring a mature level of industry knowledge and expertise with a strong knowledge of qualitative and quantitative data collection methodologies
· Strong knowledge of Microsoft Office
Benefits
Medical, Dental, Vision, 401K
Human answers to business questions - Just Sago.Sago is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to solve business problems through extensive audience access and an adaptive range of qualitative and quantitative solutions. We help our clients understand what their customers want and demand — empowering them to make decisions with confidence. As a partner to our clients, their clients, and the industry, Sago seamlessly connects businesses to key insights.
Human answers to business questions - Just Sago.
Sago is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to solve business problems through extensive audience access and an adaptive range of qualitative and quantitative solutions. We help our clients understand what their customers want and demand — empowering them to make decisions with confidence. As a partner to our clients, their clients, and the industry, Sago seamlessly connects businesses to key insights.
