VP, Client Services

Job description

About the role As VP of Client Services, you will be a key driver of client partnership and agency excellence to lead the strategy, vision, and execution of our promotional advertising practice. You’ll lead annual brand and tactical planning with both clients and internal teams, ensuring flawless execution and seamless collaboration across disciplines. Your leadership will inspire creativity, strengthen client relationships, and cultivate a positive, growth-oriented culture within the team. In this role, you’ll not only expand business opportunities and deliver measurable impact but also mentor the next generation of account talent—helping shape both the future of our clients and the agency itself. This individual will sit at the intersection of science, creativity, and technology—ensuring we deliver cutting-edge deliverables for our clients. What you'll do Strategic Advisor and Client Relationship Management: Build successful partnerships with clients and lead client management across all teams. Proactively identify strategic opportunities and propose new ideas to existing clients. Drive business through strategic and creative recommendations. Work directly with brand teams on the development of brand goals/objectives/strategies. Ensure all materials remain on target and effectively communicate core brand strategies. Understand products, competitors, market dynamics, and changes likely to affect the category. Facilitation and attendance at all client meetings. Ensure adherence of agency/client process. Ensure the accuracy of all files/communications to clients. Internal Team Lead Run internal kick-off meetings and provide strategic oversight. Review jobs supporting new strategies or special tactics. Manage and drive internal deliverables. Provide meticulous direction of day-to-day workflow on all agency client business. Development of (brand plans/tactical plans/WOs/annual SOW/creative briefs, etc.). Manage and mentor junior account team members. Financial Management: Develop and track SOW budgets and finances. Development/management of annual SOWs, monthly financials, tracking of monthly hours, and monthly client accruals. Client Partnership & Growth: Serve as a trusted advisor to senior clients, shaping scientific communication strategies that resonate with diverse audiences (HCPs, patients, payers, advocacy groups). Lead high-level client engagements and expand partnerships through innovative and impactful approaches. Identify opportunities to incorporate AI-powered insights, real-world data, and digital engagement tactics into client solutions. Requirements 8+ years of pharmaceutical agency experience HCP Promotional Advertising experience preferred Supervisory experience and mentoring abilities Extensive experience in successfully leading product launches, including experience with accelerated approvals Demonstrated success integrating digital strategies, AI tools, and data-driven insights into medical communications Excellent ability to manage client relationships, especially sensitive issues, and effectively problem-solve Self-reliant, capable of operating independently Ability to multi-task and work well in a fast-changing environment Outstanding communication skills: oral, written, and interpersonal Experience managing large, complex, multi-million-dollar accounts Experience utilizing Veeva and/ or Ziflow platforms Proficient in financial account management with a focus on invoicing and reporting. Experience hiring, managing, and developing a team who are responsible for the day-to-day execution of client programs; Must thrive on building highly effective teams; possess strong people management skills Experience or demonstrated familiarity with leveraging AI tools and platforms to enhance efficiency, optimize workflows, and support innovation in day-to-day tasks. See opportunities where AI and digital can amplify human expertise. What Matters at RevHealth: Leave your fingerprint - Your voice, your mind, your mark—they matter. Bring your creativity, perspective, and passion into everything you do. Show up like it’s Day 1 - Show up like you have something to prove, something to discover, and something to protect—treating the work and the company like it’s yours to shape Give it and take it as a gift - Whether it’s a compliment or constructive feedback, use it to grow. Progress over process - Don’t hide behind the system—use it as an accelerator. Stay agile, push for what matters, and harness the latest technology to keep us ahead. Own the We - Collaboration starts with you. Ask tough questions, take responsibility, and build something greater—together. Drink the good stuff - Celebrate the wins—and the tries. Do the right thing - If it feels right or wrong, it is. RevHealth is committed to hiring the best team possible to create revolutionary brand experiences that inspire change. We believe that we need a diverse set of perspectives to deliver the best possible solutions for our clients. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. If you are looking for a positive team environment and are looking to be successful in the healthcare marketing world, join us! At RevHealth, we offer a comprehensive benefits package designed to support your well-being and financial security. Our benefits include: Healthcare Coverage – Four medical insurance options, plus dental and vision plans. 401(k) Plan – RevHealth matches 100% of the first 3% of your contributions and 50% of the next 2%, totaling a 4% match if you contribute at least 5%. Company-Paid Life Insurance – Providing peace of mind for you and your loved ones. Generous Flexible Paid Time Off – Supporting work-life balance. Additional perks and ancillary benefits are also available. In a world of big-box consolidated agencies, RevHealth stands apart—proudly independent and intentionally different. That’s not just our ownership—it’s our mindset. It empowers us to think fearlessly, make bold decisions, and tailor our approach to fit the unique needs of every client. We are a team of dreamers and doers, committed to crafting work that moves the industry, shapes conversations, and makes a meaningful difference in people’s lives. Our mission is to be a modern partner for progressive clients. Interested in working for a dynamic agency that empowers its people to produce career-defining work? Join us at RevHealth, an independent pharmaceutical healthcare marketing and ad agency and bring your voice, your curiosity, and your craft to an environment that champions both your personal growth and cutting-edge client solutions.