VP, Head of Digital Wealth & Payments

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. OCBC Bank (Hong Kong) Limited has full spectrum of products and services in Consumer Banking that plays a unique position in the market to enable customers to manage their finance effectively. Digital is always the key focus of the bank in transforming the customer experience on many service touch points. The Bank places the focus on customer centric design on every digital solution to create seamless digital customer experience. We are currently seeking professional to join our Digital Business team in our Consumer Financial Service Division. Key Responsibilities Platform Leadership Define the experience and capability roadmap across onboarding, discovery, and platform engagement journeys. Drive simplification and speed in digital onboarding processes for all consumer segment — while meeting in-country compliance standards Shape discovery flows that allow customers to easily explore and activate products, services, and rewards — leading to deeper engagement. Ensure consistency and responsiveness across every user touchpoint on the platform Regulatory & Risk Management Oversee all digital journeys and ensure adherence to local regulatory requirements Embed risk controls, audit trails, and proactive governance into onboarding and servicing workflows. Partner closely with Legal, Compliance, Risk, and Technology teams to ensure readiness for inspections and digital product launches. Lead or support incident reviews, regulatory responses, and mitigation planning related to digital channels. Operational Excellence & Performance Monitor and improve key funnel metrics: onboarding conversion, drop-off points, time-to-activate, rewards participation, compliance flags, etc. Implement feedback loops, testing protocols, and continuous improvement across platform experiences. Ensure strong operational processes around SLA management, vendor governance, and platform availability. Cross-Functional Collaboration & Influence Act as the voice of onboarding, discovery, and regulatory UX within all platform and product design forums. Partner deeply with Group Digital, Product, Engineering, UX, Legal & Compliance, Data & Analytics, Marketing, and Operations. Represent Platform Excellence in senior leadership discussions and strategy reviews for Hong Kong and Macau. Team & Culture Building Lead and grow a cross-functional team spanning product owners, delivery managers, designers, and risk specialists. Drive a culture of customer-centricity, compliance-first thinking, and continuous learning. Ensure the team has clear priorities, business OKRs, and career development pathways. Qualifications & Experience 15+ years of experience in digital banking, fintech, platform operations, or digital onboarding Deep knowledge of Hong Kong’s regulatory environment and customer due diligence standards Proven success in improving digital onboarding flows, engagement metrics, or platform usability Experience working across legal, compliance, product, tech, and design functions Strong familiarity with digital rewards, gamification, feature discovery, and channel adoption strategies Exceptional communication, influence, and stakeholder management skills Track record of leading transformation across multi-country or regional platforms a plus Leadership Attributes User obsessed: Able to advocate for customer experience without compromising risk or delivery Disciplined executor: Balances innovation with rigour in operations, controls, and metrics Change-ready: Comfortable navigating evolving regulations, market shifts, and delivery challenges Trusted partner: Seen as credible and collaborative by senior business, risk, and compliance leaders Regional thinker, local executor: Understands how to adapt group strategies to HKMO market conditions What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.