VP Healthcare AI

Job description

ABOUT ELIZA We are a technology services company dedicated to helping organizations build and deploy cutting-edge AI solutions. As an official OpenAI partner, we work side-by-side with enterprise clients to design, build, and deploy generative AI, custom LLM integrations, intelligent automation, multi-agent orchestration, AI software development lifecycle, and AI-powered decision systems. We embed AI into teams, workflows, and systems — then we get out of the way. We're 40 people big, working remotely across the US with an NYC-based office, seed-stage funded, and growing incredibly fast as Enterprise clients invest significantly in the acceleration of AI solutions for various operational units within their companies. Every person on our team is a founding-team member in practice — close to the work, close to clients, and close to the decisions that shape this company. ABOUT THIS ROLE This role exists to build AI solutions for a healthcare system under pressure to evolve its core operating rhythms to meet today's landscape of AI capabilities. From delivering care to managing compliance to processing payments, there's a significant opportunity to transform how healthcare fundamentally operates. Specifically, we're going after a massive inefficiency and error problem in the industry: claims accuracy and decision velocity — the messy, high-stakes workflow layer where revenue cycle, clinical operations, and payer rules collide. Getting this right takes someone who has lived in that mess. You know how a hospital actually runs — how claims move, where denials come from, how Epic is really used on the floor versus how it's drawn up on a slide. And you can pair that operational credibility with clear-eyed AI judgment: knowing what can be automated safely today, what demands real integration work, and where the risk sits before it becomes a client's problem. This is also a role that sells and shapes, not one that advises from the sidelines. You'll be in the room with senior healthcare buyers — CFOs, revenue-cycle and clinical leaders — helping them see what's possible, scoping the work, and owning the engagement from first conversation through delivered outcome. This is a rare opportunity to join Eliza at a pivotal stage — when the company is small enough that you'll have real impact and the market is moving fast enough that the work genuinely matters. You'll be operating at the frontier of one of the most consequential technology shifts of our time, in one of the most important industries: healthcare. What You'll Own - Design and build Eliza's new healthcare practice from the ground up — while continuously improving how Eliza delivers, working with cross-functional teams of AI Product Managers and Forward Deployed Engineers. - Shape and sell solutions with senior healthcare buyers: partnering with CFOs, revenue-cycle, and clinical leaders to define the problem, scope the work, and win the engagement — not just advise once it's sold. - Make the practical AI delivery calls — what to automate now, what needs deeper integration, and where the clinical, compliance, and financial risk sits — and translate those calls into clear, compelling narratives clients trust. - Own the full engagement arc from SOW creation to solutions delivery: challenge the status quo, experiment boldly, and bring new thinking to messy, real-world healthcare workflows. - Manage competing priorities across the new healthcare practice and the broader business, without losing sight of what matters most. How We'll Know You're Crushing It - You've built the foundation for Eliza's healthcare vertical practice from 0-to-1 in your first months. - You've helped establish Eliza as a widely known authority in AI professional services for healthcare. - You've delivered a handful of successful AI implementations across major healthcare client engagements, with measurable outcomes we can build on. WHAT YOU'LL BRING - Deep healthcare ops credibility. 8+ years working inside complex healthcare implementations for large clients (at least 2 in a leadership role), with real fluency in revenue cycle management (RCM), claims and denials, and the messy workflow layer where clinical, financial, and payer systems meet. You understand how hospitals and insurers actually operate — not just the org chart. - Epic fluency. Hands-on experience with Epic in production environments; bonus if you're certified in Resolute HB/PB and/or Tapestry. Equivalent depth in another major EHR/health-system platform considered. - Ability to sell and shape solutions with senior buyers. A track record of partnering with senior healthcare stakeholders (CFOs, revenue-cycle and clinical leaders) to scope, shape, and win work — owning the commercial arc from first conversation to signed engagement, not advising from the side. - Practical AI delivery judgment. Strong instincts for the right tool for the right use case, plus familiarity with LLMs, RAG, agentic/multi-agent frameworks, and prompt engineering. You can tell what's safely automatable today, what requires real integration work, and where the risk sits — and you make that call before it becomes a problem. - HIPAA, regulatory, and data-security knowledge. Fluency with the compliance and data-protection realities of building in a regulated healthcare environment. - Interoperability familiarity. Working knowledge of HL7 / FHIR and how healthcare data actually moves between systems. Core Strengths - Optimizes Work Processes — you're a systems thinker who constantly finds ways to do things better - Communicates Effectively — you're an exceptional communicator across formats — written, verbal, and executive-facing - Cultivates Innovation — you're a creative, first-principles thinker who challenges conventional approaches - Manages Complexity — you navigate and simplify multi-dimensional, fast-moving challenges with ease - Balances Stakeholders — you manage competing interests without losing sight of what matters most and earn credibility with clinical and revenue-cycle leaders Why Leave Your Current Role for This One This is the opportunity to revolutionize how health care is delivered in this country, saving millions of dollars and most importantly, ensuring better experiences for patients, and it’s a de-risked bet; We’re more than doubling revenue every quarter. WHAT WE OFFER - Equity in a seed-stage company on a steep growth trajectory in one of the most important technology markets ever created - A seat at the table — real influence over how this company is built - Competitive base compensation with performance-based incentives tied to outcomes, including healthcare coverage and retirement investment plans - WFH stipend for home office setup - The chance to work on genuinely novel problems with healthcare organizations navigating real AI transformation - A high-caliber team that moves fast, trusts each other, and cares deeply about the work - Flexibility in how and where you work, with opportunities for on-site client engagement when meaningful