VP of Account Management

Job description

Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage. We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run. As VP of Account Management, you'll own the strategy, structure, and performance of Profound's account management org. You'll set the vision for how we retain and grow our customer base, build the coaching culture and commercial rigor that turns strong managers into great leaders, and ensure every account is positioned for long-term expansion. Reporting to the SVP of Revenue, you'll be a key architect of Profound's post-sale revenue motion -- partnering closely with Revenue, Post Sales, Product, and Marketing leadership to align the AM org with company-wide growth goals and build a team that scales with the business. What You'll Do - Lead, coach, and develop our Account Management org across Enterprise and Mid-Market, setting clear expectations and holding them accountable to team-level NRR, renewal, and expansion targets - Own the full AM org's book of business and be directly accountable for net revenue retention across both segments - Build and align segment-specific playbooks while maintaining a unified commercial motion - Establish a strong coaching culture, creating consistent frameworks for pipeline management, deal strategy, and performance development that elevate managers and their teams - Run executive-level pipeline reviews, forecast calls, and deal escalations across both segments, surfacing risk early and driving accountability at every level - Serve as a senior commercial partner on the most strategic accounts, joining C-suite business reviews, complex multi-year negotiations, and high-stakes renewals - Recruit, onboard, and develop AM managers and their teams, building structured career paths and clear growth trajectories - Partner cross-functionally to surface customer insights and align the AM org with broader company priorities - Champion tooling, enablement, and process improvements that help both segments operate efficiently at their respective cadences - Report directly to the SVP of Revenue and serve as a key voice in shaping overall revenue strategy Who You Are - 8 or more years of SaaS experience in account management, new logo sales, expansion sales including at least 3 years managing managers or leading multi-segment AM teams - Proven track record owning NRR and expansion targets across enterprise and mid-market segments, with demonstrated ability to build and scale high-performing teams - Deep coaching and development instincts with experience creating frameworks that develop managers into strong leaders, not just strong individual contributors - Fluent across different sales motions -- high-velocity mid-market cycles and complex, multi-stakeholder enterprise deals -- and skilled at coaching teams through both - Executive presence and credibility to engage at the C-suite level, both in support of your managers and independently on strategic accounts - Entrepreneurial and decisive, comfortable owning outcomes and driving clarity in a fast-moving, high-growth environment - High integrity and long-term orientation, focused on sustainable revenue growth and building a team that wins the right way Location This is an on-site role based in our NYC or SF office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $200,000 to $300,000 before variable compensation. Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring. #LI-DNI Note: All official communication from Profound will come from a @tryprofound.com http://tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam. Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.