VP of Revenue Operations

Job description

What do we do? Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally.We’re looking for a strategic VP of Revenue Operations to elevate how Paddle scales, sharpens commercial execution, and accelerates revenue growth. The Role: This role sits at the heart of our GTM engine, owning the systems, insights, and operating rhythms that power our Sales, Marketing, and Customer teams. You’ll define the operational backbone of the business, influence commercial direction, and ensure our GTM organisation is equipped to win at scale. Your mission is to drive the GTM drumbeat—balancing the operational rigour of "running the business" with the strategic foresight required to "grow the business." With a strong analytical and strategic mindset, you’ll turn complex data into clear, actionable insights that improve decision-making, forecasting accuracy, and execution across the funnel. Through close cross-functional partnership across the business, you’ll implement new workflows, streamline and automate scalable processes, and help Paddle move faster with confidence as we grow globally. What you'll do: - Act as a trusted partner to the CRO and CMO, aligning Revenue Operations strategy with company priorities and commercial objectives - Own the design and implementation of Paddle’s GTM operating model, including territories, capacity planning, quotas, and sales compensation programs that motivate performance and drive sustainable growth - Lead a high-performing Deal Desk function, balancing strong commercial guardrails with the speed and flexibility to scale - Manage the GTM technology stack and data architecture, optimised through AI-driven automation to improve visibility, accuracy, and efficiency across the GTM lifecycle - Establish the global standard for forecasting and pipeline management disciplines, tracking performance from lead through expansion to improve conversion rates, deal velocity, and planning accuracy - Lead GTM enablement strategy and execution, reducing ramp time and ensuring field teams are trained, coached, and equipped to clearly articulate Paddle’s value proposition - Own the management and delivery of high-impact GTM initiatives translating strategy and plans into execution with clear ownership, risk management, and progress reporting - Continuously audit and optimise existing ways of work, removing friction and implementing scalable processes that deliver operational efficiency and productivity gains - Partner closely with Product, Finance, Sales, and Customer teams to ensure a shared view of performance, consistent metrics, and strong alignment between commercial execution and company goals Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values - Paddle Together - “None of us, is as smart as all of us” - Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” - Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.